運用合作技術建構品質管制知識管理雛型系統－以軍中軟體系統開發品質管制為例

The Quality Control and Knowledge Management Prototype System by Employing Collaborative Technique：Example of Quality Control for Military Software System Development

鄧程敏(Cheng-Min Deng)

指導教授 ： 林耀欽

元智大學/資訊學院/資訊管理學系/碩士(2002年)

摘要

傳統的品質管制並沒有充分管理知識的活動，導致企業在不斷透過持續改善而創造新知識的同時，也不斷的流失新知識，至於原本就已存在的知識，更因為缺乏良好的取得管道而無法善加利用，無形中造成知識的浪費。因此，整合品質管制與知識管理將可有助於企業在不斷改善當中，提高企業的競爭力及生產力。
　　為解決傳統品質管制所面臨的問題，本研究經由（一）文獻探討「知識管理」及「全面品質管制」的定義、管理及作業的方式、作業流程及比較相互關聯性；並收集個案品質管制作業方式及所面臨問題，分析決定出本雛型系統架構與服務內容。（二）使用企業程序分析工具與方法協助建構品質管制的知識管理模式。（三）最後運用合作技術及工具，實作出品質管制知識管理雛型系統，並對此雛型系統作初步驗證評估。
　　本研究所開發的雛型系統具有下列優點及特性：
　　一、「品質管制」及「知識管理」作業流程整合－整合性的品質管制知識管理雛型系統，可有效累積品質管制所產生的知識。
　　二、文件管制集中化，節省品質管制人員取得知識的時間。
　　三、品質管制作業流程自動化，可減少人工作業的時間及錯誤的發生。
　　四、充分利用群組軟體的工具（Lotus Notes），可以有效支援群組合作。
　　「品質管制知識管理雛型系統」除能有效的取得、辨識與儲存品質管制知識外，並可運用系統化的管理方式讓知識更快速的在組織內傳播、分享與應用，以提高產品品質，並提昇企業競爭力。

關鍵字

知識管理 ； 品質管制 ； 合作技術

並列摘要

Nowadays, it has been a tough challenge for master both quality control and knowledge management. In other words, the enterprise could not fully take advantage of existing and new knowledge in the continuous improvement process for quality control, and the effect has been the weakness for enterprise’s activities. Thus, integrating both quality control and knowledge management will be conductive to enterprise for continuous improvement, at the same time; promote its competitive ability and productivity.
For solving existing problems related to quality control, this study firstly defined the terms such as knowledge management, total quality control, compared the relationship between the ways of management and operating procedure, and collected the cases of quality control operating ways of management and operating procedure, and collected the cases of quality control operating ways; Secondly, employed enterprise procedure analysis tool and method to construct a QCKM model; Finally, employed Collaborative technique and tool to finish empirically a QCKM prototype system, and make a initial evaluation of it.
The prototype system is composed of following advantages and characteristics:
1.Integration of operating procedure for quality control and knowledge management; this prototype could effectively accumulate the knowledge produced by quality control.
2.Centralized document control could save the time for acquiring knowledge.
3.Automatic operating procedure for quality control could decrease the operation time and occurrence of error.
4.Fully employed the Lotus Notes tool could effectively support cluster Collaboration.
Based on the advantages and characteristics of this system mentioned above, we could note that it not only could acquire, identify and save the quality control knowledge effectively, but also could make knowledge to be disseminated, shared and applied in the organization swiftly by employing systematic management way. In sum, it will increase the product quality and promote the competitive ability of enterprise.

並列關鍵字

Knowledge management ； Total quality control ； Collaborative technique

參考文獻

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