桃園縣政府員工升遷考核公平對工作滿足及組織認同之研究

Research on effects of fairness in performance appraisal on job satisfaction and organization commitment of Tao Yuan County Government Employees

魯明哲(Lu Ming-Che)

指導教授 ： 紀俊臣 ； 徐學忍

元智大學/管理學院/管理研究所/碩士(2004年)

摘要

近年來，因社會變遷、科技發達與民眾需求提昇，人們要求政府更具有反應力、責任感及優質的服務品質。所以，建構一個有競爭優勢的政府部門乃時勢所趨。本研究以桃園縣政府之正式公務人員為研究對象，透過問卷調查及統計分析，探討縣政府不同屬性職員對升遷考核公平、工作滿足與組織認同有無顯著差異及其影響因素，研究結果可供桃園縣政府及各級地方政府機關人力資源管理之參考。
本研究期望以微觀的角度，探討人員與組織機關間之互動關係。因此研究之主要目的在回答兩個問題：
一、瞭解升遷考核公平對工作滿足、組織認同之影響。
二、縣政府公務人員之個人屬性不同，對職務升遷考核公平、工作滿足、組織認同之影響。
問卷統計分析依序採用因素分析、信度分析、積差相關分析、正典相關分析及逐步迴歸分析等方法，透過統計數據瞭解各項變數間的相關性，本研究獲致下列結論：
n 桃園縣政府公務人員之升遷考核公平、工作滿足、組織認同等三個變項均為顯著正相關
n 有關縣政府公務人員之個人屬性對升遷考核公平、工作滿足、組織認同等三個變項均有顯著預測能力。
研究結果顯示桃園縣政府員工之升遷考核公平會影響工作滿足、組織認同，且個人屬性亦會影響員工之工作滿足及組織認同。亦即員工會在乎其追求成功的表現，因此組織應重視員工升遷機會與公平性，適度培養其自信心、獨立作業及判斷能力，以使愈來愈多進入縣政府暨所屬機關的員工，發揮其潛在能力，提升服務之效能。

關鍵字

升遷考核公平 ； 工作滿足 ； 組織認同 ； 員工個人屬性

並列摘要

With the social change, technological development and the added demands from the public, people require the government be responsive, responsible and quality services. Therefore building government sector with competitive edge is the trend of the modern time. This research takes the officials of Tao Yuan County Government as the subjects to explore the performance appraisal fairness, job satisfaction and organization commitment of different attributes through questionnaire investigation and statistical analysis, for the significant difference and the influencing factors. The result of the research may be referred for the human resources management of Tao Yuan County Government and the subordinating local agencies.
This research expects to investigate the interaction between the personnel and the organization in microscopic prospect. Therefore, the main purpose of this research is in answering the following two problems:
1. Finding the effect on promotion appraisal fairness on the job satisfaction and organization commitment
2. The effects of personal attributes of county government official on the promotion appraisal fairness, job satisfaction and organization commitment.
The questionnaire statistical analysis adopted, in sequence, factor analysis, confidence analysis, sum-differential analysis, classical correlation analysis and gradual regression analysis and understand the correlation among various variables through statistical data. The research came to the following conclusion:
l All the 3 variables, promotion appraisal fairness, job satisfaction and organization commitment of the officials of Tao Yuan County government are all significant and have positive correlation.
l Regarding the personal attributes of County Government Officials, they have significant prediction ability on the 3 variables, promotion appraisal fairness, job satisfaction and organization commitment.
The conclusion from the research indicated that the fairness of promotion appraisal will affect job satisfaction and organization commitment and personal attributes will also affect job satisfaction and organization commitment. This means, the employees care about the pursuit of accomplishment. Hence, the organization shall attach importance to the promotion opportunity and fairness of employees and properly prepare self-esteem and the ability of independent operation and decision-making. This will help the county government employees to develop their potential and promote service effectiveness.

並列關鍵字

performance appraisal ； job satisfaction ； organization commitment

參考文獻

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