開放性對於服務創新的影響效果：以TOE觀點探討

The Effect of Openness on Service Innovation: The Perspective from TOE Framework

李菀玲(Wan-Ling Lee)

指導教授 ： 陳家祥

元智大學/管理學院/企業管理學系/碩士(2009年)

摘要

Recently, Chesbrough mentioned an open innovation model which derived a novel approach to innovation. Researches started to discuss more open approaches and value the role of openness in different points. However, empirical studies had yet to congregate main dimensions about issues of openness from past researches to test their effects on service innovation. This study indented to fill this gap. The matured Technology-Organization-Environment (TOE) framework was hence employed to discuss openness in the company. Moreover, was introduced a dynamic theory of organizational knowledge creation to take one step ahead of discussion about promoting the linkage of openness and service innovation. At the meanwhile, top management support was suggested to act as a moderator to simultaneously amplify the impacts of openness and knowledge creation on service innovation.
To examine this research framework, this study gathered data from 176 firms in Taiwan‘s information technology industry with a survey. The respondents were sales managers and asked to complete the questionnaire with their level of agreements. The findings revealed that openness exactly enhanced service innovation through a critical amplifier of knowledge creation, while only openness of corporate culture had positively direct effect on service innovation. Nonetheless, top management support was simply profit to moderate the link of openness of technology and service innovation.

關鍵字

服務創新 ； 知識創造流程 ； 開放系統 ； 創新導向 ； 開放創新

並列摘要

Recently, Chesbrough mentioned an open innovation model which derived a novel approach to innovation. Researches started to discuss more open approaches and value the role of openness in different points. However, empirical studies had yet to congregate main dimensions about issues of openness from past researches to test their effects on service innovation. This study indented to fill this gap. The matured Technology-Organization-Environment (TOE) framework was hence employed to discuss openness in the company. Moreover, was introduced a dynamic theory of organizational knowledge creation to take one step ahead of discussion about promoting the linkage of openness and service innovation. At the meanwhile, top management support was suggested to act as a moderator to simultaneously amplify the impacts of openness and knowledge creation on service innovation.
To examine this research framework, this study gathered data from 176 firms in Taiwan‘s information technology industry with a survey. The respondents were sales managers and asked to complete the questionnaire with their level of agreements. The findings revealed that openness exactly enhanced service innovation through a critical amplifier of knowledge creation, while only openness of corporate culture had positively direct effect on service innovation. Nonetheless, top management support was simply profit to moderate the link of openness of technology and service innovation.

並列關鍵字

Service innovation ； Knowledge creation process ； Open systems ； Innovation orientation ； Open innovation

參考文獻

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