本研究以個案公司的知識管理活動為研究情境,經由驗證科技接受模式的理論基礎,探討個案公司在實務上知識管理系統與使用者之關係,作為個案公司推動知識管理活動之參考。 為了瞭解使用者對於知識管理系統的認知和使用意願,本研究將以在個案公司各個廠區和部門實際使用過知識管管理系統的使用者為研究調查之對象。 總計發出問卷 150 份,共回收 135 份有效問卷,有效回收率 90%。 資料分析結果顯示,使用者差異中,職類的不同與認知有用性和易用性有關, 事務職和管理職的認知有用性和易用性比例高於技術職。認知有用性和易用性與使用意願有關,認知有用和易用的使用意願比例顯著高於認知無用和不易使用的使用者。使用意願與實際使用頻率和時間有關,有使用意願的使用頻率和時間比例高於沒有使用意願的使用者。 在實務上,可利用TAM達成管理的目的,亦即透過TAM解釋知識管管理系統的接受情況,強化使用者對知識管管理系統的接受度,使得知識管管理活動能順利推動,進而保存並發展企業最重要的核心能力,所以落實執行知識管理活動成為企業永續經營的重要關鍵。
This study is under scenario of knowledge management activities in ASE company thru verification of Technology Acceptance Model( TAM) theory to understand the relationship between knowledge management system and users, in the mean time, provide suggestion to ASE for knowledge management activities. In order to understand perceived and intention from users in terms of knowledge management system, surveyed actual knowledge management users from each factory and department in ASE. Totally, issued 150 questionnaires and returned 135 effective questionnaires, effective returned rate is 90%. Outcome of data analysis, there is a significant relationship between job relevance and ease of use and usefulness: administrator and manager is higher than technician in terms of ease of use and usefulness. Ease of use and usefulness are positive associated with intention. Intention is positive associated with actual use frequency and time. From practice point of view, utilize TAM to achieve purpose of management, understand the actual acceptance of KMS then enhance users’ acceptance in KMS activities. Furthermore, develop company’s core competence, therefore KMS activities are important to make company from good to great.