企業全球訂單管理系統之建構 - 以國內某電子組裝公司為例

DEVELOPMENT OF A WORLDWIDE ORDER MANAGEMENT SYSTEM－A CASE STUDY OF AN ELECTRONIC ASSEMBLY COMPANY IN TAIWAN

葉霖(Lin Yeh)

指導教授 ： 丁慶榮

元智大學/工程學院/工業工程與管理學系/碩士(2009年)

摘要

隨著產業環境的變化越來越激烈，傳統的「提高生產力」與「全面提昇品質」已成為企業生存的基本條件，不再是競爭優勢，對於一個全球性企業來說，提高內部營運流程的效率，強化供應鏈上下游的鏈結強度，建立與客戶及供應商深厚的夥伴關係，成為了創造競爭優勢的重要方法。本研究的兩大研究重心分別為『導入企業全球訂單管理系統的步驟方法』與『分析全球訂單管理系統與其他作業流程相串連的作業程序整合』。隨著網路環境改善，企業為了爭取更多商機進行建置電子商務。而電子商務市場與傳統市場之交易成本相較之下有更多的優勢，可以對於採購、生產、運送、付款、服務等進行有效控制、減少營運成本、增加利潤，進而提高顧客滿意度。本研究之結果一方面可以為而企業在進行全球訂單管理系統導入之建議，另一方面透過全球訂單管理系統與其他作業流程系統的整合，帶給同業另一番新的思考模式。

關鍵字

訂單管理系統、供應鏈管理、高科技產業、電子商務

並列摘要

"Productivity Enhancement" and "Total Quality Management" have become essential to survival with more and more complicated and dynamic market environment. How to develop competitive advantages by increasing internal operation efficiency, integrating upstream and downstream supply chain system are all critical issues for a global enterprise. This research focuses on two main objectives: develop implementation processes for "the worldwide order management system (WOMS)" and integrate "the new system with other existing systems".
To develop the implementation processes, discussions with different experts were conducted during the system analysis stage. Their feedback becomes the backbone for the worldwide order system framework. During the integration stage with other internal and external (both customers and suppliers) systems, RosettaNet PIPs are taking into account for future system extension. After the development and implementation of the WOMS, the response time for quotation is reduced to 2 to 5 minutes and the ratio that a customer’s quotation becomes an order increases by 26%. This indicates that WOMS does provide many advantages on cost and efficiency improvement comparing to the traditional operations of purchase, production, delivery, payment process and service. Also, the case company can reach a new strategy position through further system integration.

並列關鍵字

order management system, supply chain management, high technology industry, e-commerce.

參考文獻

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