以資訊系統開發品質為主軸之績效評估模式

Take information system development quality achievements of appraisal pattern as main axle

陳建誠(Chien-Cheng Chen)

指導教授 ： 林耀欽

元智大學/資訊學院/資訊管理學系/碩士(2006年)

摘要

目前的資訊系統發展為了系統的快速建置，常常忽略了系統品質的要求，雖然企業紛紛有導入ISO或CMMI等軟體品質的策略，但仍缺少讓員工盡心盡力去達成品質要求的動力。本論文是以績效考核理論為基礎，採用目標管理法、行為定向尺度法與重大事件法為考核底層理論，再運用軟體審查與軟體測試為方法，作績效考核的紀錄、分析及計算。此種設計是為了兼顧一般企業需具有量化的績效指標，但資訊服務業的服務行為需要特別的行為描述指標來定義，配合員工在日常生活中可能產生的重大貢獻或錯誤來評核，可以兼顧結果面和行為面的考量，如此一來可以建立周延的考核項目指標，有效提升考績制度運作的效能。

關鍵字

系統品質 ； 績效考核 ； 軟體審查 ； 軟體測試

並列摘要

For establishing information system fastly ,the way to develop information system frequently has neglected the system quality , although many enterprises have induct software quality strategy, such as ISO or CMMI,but still lacked the power for the staff to do his best to achieve the quality request.This paper takes the achievements inspection theory as a foundation,uses the goal management method, the behavior direction detection criterion method and the significant event method for the theory inspection basis,also utilizes the software examination and the software test method and makes the achievements inspection the record, the analysis and the computation.This kind of design is for general enterprise to have quantifiable performance evaluation target, but the service behavior of information service industry needs specific behavior target to define, and coordinates the significant contribution or mistakes which the staff might produce in daily life to evaluate. Thus we can consider result and behavior aspects both, and build up a complete evaluation target to improve the performance of the merit system effectively.

並列關鍵字

System quality ； achievements inspection ； software examination ； software test

參考文獻

4.Carrol, S.J. and Schnerier, C.E., 1982, Performance appraisal and review systems, Glenview.

5.Raymond McLeod, Jr., 1998, Management Information System 7 Edition, Prentice-Hall.

14.林愛玲，1998，人力資源發展資訊系統架構之研究，國立台灣師範大學工業科技教育學系碩士論文。

1.Bredrup, H., 1995, Developing a Performance Management System, Performance Management : A Business Process Bench-marking Approach, Chapman & Hall. England, 84-87.

2.Drucker, Peter F., 1974, Management: Tasks, Responsibility, and Practices, Harper & Row, New York.