- 學位論文
失效模式與效應分析於量產階段之知識收集與重用---以薄膜電晶體液晶面板製造為例
Standardization and Reuse of FMEA Knowledge in Mass Production Environment: An Application Case of TFT-LCD Manufacturing
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摘要
在競爭激烈的市場環境中，企業要維持生存、保有競爭力，除了以最具效益、經濟的方式運作現有資源外，線上人員要能在最短時間內完成異常處置亦為一重要課題，其中企業內知識的擷取、分享及重用扮演一個關鍵角色。以製造業為例，透過失效模式與效應分析(Failure Mode and Effective Analysis,FMEA)知識的累積可提供相關作業人員在事前採取預防措施，降低客訴的機會。本論文以薄膜電晶體液晶顯示器Array製程為例，將量產階段之異常案例診斷流程作為FMEA知識起源，並利用業界慣用的八項步驟問題解決法(8 Disciplines Problem Solving, 8D)之高執行力，以最經濟的方式整合FMEA、8D、管制計劃，有效收集與重用異常案例處理中累積的知識，透過標準化程序維持其改善效果，並由單一尺寸產品製造之管制計劃展開至相異尺寸甚至相異廠區，進行預防機制的建立，避免異常再發，以提升產品良率以降低客戶抱怨，進而提升企業競爭力。
並列摘要
In the struggling world environment, enterprises are striving for surriving and remaining competitive advantage. In addition to the cost-effective use of existing resources, empower, online staffs the quick response capability of complete, exception handling is also an important issue, in which the effective knowledge acquisition, sharing and reuse within an enterprise is a critical factor. For example, in manufacturing industry, the sound knowledge of FMEA (Failure Mode and Effective Analysis) will enable online staffs to take the TFT-LCD Array manufacturing process as research platform, in which the issue involved in abnormal envet diagnosis process during mass production is regarded as the FMEA knowledge source. By taking advantage of the high-performance execution of 8D (8 Disciplines Problem Solving) process in industry practice, a methodology is proposed to integrate 8D, FMEA, and Control Plan so that all case-based exception handling experience can be accumulated in cost-effective way. Furthermore, standardized procedures are also proposed to guarantee the improvement quality. With the proposed methodology, both the knowledge of FMEA and Control Plan is shared and reused from a single product to other products with different sizes and even dissimilar plants. Real case study shows the proposed methodology indeed, prevent recurrence of abnormal events, improve product yield, reduce, customer complaints, and therefore enhance enterprise competitive advantage.
參考文獻
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