綠色產品管理系統對企業流程影響之研究

A Study on the Impact on Green Product Management System to Business Process

康湘敏(Hsiang-Min Kang)

指導教授 ： 林耀欽

元智大學/資訊學院/資訊管理學系/碩士(2012年)

摘要

綠色產品管理系統為因應RoHS指令而執行綠色管理所運用的系統。系統的導入，將改變企業作業流程執行的模式，而提高整個綠色流程的價值。因此，本研究以個案分析的方式，以某電子產業的公司為研究對象，探討個案公司在導入綠色產品管理系統對企業流程有何影響，並將流程分為確認檢證需求流程、通知檢證需求流程、審核流程、給予檢證資料流程，然後進行探討。
本研究從文獻探討中訂定出研究架構，再以此架構進行相關人員的訪談及次級資料的蒐集，作為個案分析的資料，來探討導入綠色產品管理系統的前後對企業流程的影響，並提出4項命題，從命題中可以發現，個案公司運用綠色產品管理系統來輔助執行綠色管理，可減少企業流程的作業時間，並改善企業流程的執行效率，進而提高客戶的滿意度。

關鍵字

綠色產品管理系統 ； 企業流程

並列摘要

Due to the RoHS Directive, the performance of Green Product Management System executes green management. The implementation of system will change the mode of implementation of business process, increase the value of the whole green process. Therefore, this study focuses on a case study analysis to discuss the impact on the implementation of Green Product Management System to business process. The processes are to enter the process of confirmation of examination demand, the process of notice of examination demand, the audit process, the process of giving examination data.
This study constructs the research framework by reviewing the past literatures. It obtains the survey data by interviewing the related personnel and by collecting secondary data and discusses the impact on before and after the implementation of Green Product Management System to business process. This research pointed out four propositions. Based on the organization we studied , we found out the organization could reduce the operating time of the business process by the use of Green Product Management System to assist the implementation of green management, and improve the efficiency of the implementation of business process, resulting in increased customer satisfaction.

並列關鍵字

Green Product Management System ； business process

參考文獻

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