業務人員內/外控人格特質對工作倦怠之影響：以工作生活平衡為中介變項

INTERNAL/EXTERNAL LOCUS OF CONTROL AND BURNOUT OF SALESMAN:THE MEDIATING EFFECT WORK-LIFE BALANCE

蘇冠蓉(Kuan-Jung Su)

指導教授 ： 李弘暉

元智大學/管理學院/經營管理碩士班(領導學程)/碩士(2012年)

摘要

現今資訊流通迅速，西方的生活方式逐漸影響國人對工作的態度，越來越多人重視工作與生活的良好分配，不再像過去一樣將工作視為全部。但對於業務工作者來說，工作與生活的如何取得平衡是很大的難題。業務工作多以績效制的任務分配方式，無正常的上下班時間，有時更須用下班時間與客戶聯繫，許多研究指出不平衡的生活狀態會使員工產生壓力，造成心理疲憊與工作上的倦怠。
工作與生活平衡並非指時間均勻分配，而是一種最佳的工作生活平衡模式，因此每個人的最佳工作生活平衡模式不盡相同。綜上所述，本研究的主要目的，先針對內/外控人格特質與工作倦怠的關係進行探討，再者，討論工作生活平衡是否會對內/外控人格特質與工作倦怠之間的關係有影響。
本研究採用問卷調查法，以不同產業的業務人員為樣本對象，並收回400份有效問卷，透過SPSS將內/外控人格特、工作倦怠與工作生活平衡進行迴歸分析。本研究希望根據實證分析結果，提出實務上可行的建議來提升職場的工作品質，進而為業務人員提升工作與生活平衡的程度。

關鍵字

內/外控 ； 工作倦怠 ； 工作生活平衡

並列摘要

The information flows faster and faster nowadays. Taiwanese people’s attitude towards working is affected by Western life style. We no longer take our job as our whole life. As the matter of fact, more and more Taiwanese are seeking a perfect work-life balance. However, sales representatives are usually under a great business pressure because their performance are mostly based on how much they sale. Hence, they don’t have regular and fixed working hours.
Furthermore, they even have to contact with clients after work. To make it short, it’s hard for sales representatives to reach the balance between work and life. Many researches found out that an imbalance life style may make employees suffer from pressure which will further make them tired mentally and keep them away from work.
The work-life balance we’re discussing here is not about how to manage the time efficiently but about the perfect balance between life and work. Everyone has his/her own perfect work-life balance. To sum up the above, the main purpose of this research is to discuss the relationship between internal/external locus of control and professional burnout first. And then discuss whether the work-life balance affects the relationship between internal/external locus of control and professional burnout.
We use questionary as the mean of survey in this research and receive 400 valid samples from the pool which the survey pool members are sales representatives from various industries. Through SPSS and these valid samples, we can precede the regression model of the relationships regarding work-life balance, burnout, and internal/external locus of control in the hope of evaluating any practical probabilities that we get from empirical results to stimulate the quality in working space and the work-life balance of sales representatives.

並列關鍵字

internal/external locus of control ； burnout ； work-life balance

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