一群女人的故事：
小學校園志工媽媽之增能研究

摘要這是一份從「志工媽媽」生命經驗中出發的研究。藉由研究自己服務學校內「志工媽媽」們參與國小校園服務的經驗，並探究學校志工團運作的方式，本研究協助我們了解家庭主婦們在「母職實踐」，與「追求自我」的人生舞台中所面臨的兩難困境，以及透過參與志工團體與相關活動歷程所獲得的增能。「志工媽媽」存在於台灣國小校園中已有多年的時間，她們不僅是學校行政人員的好幫手，更是協助許多老師進行晨光教學、處理學生事務最珍貴的人力資源。由於「志工媽媽」們多數為家庭主婦，因此「走出家庭」到校園服務的動機，僅是為了「母職的延伸」？透過深度訪談與參與觀察的質性研究方式，研究者發現志工媽媽們到校園服務的動機是多元的：除了母職的延伸之外，還包含著分享「同為女人」的姐妹情誼，和人際網絡歸屬感的建立。甚至有銀髮族家庭主婦是為了自我實現、一圓「就是做自己想做的事情」的夢想而來當志工。「志工媽媽」們透過參與校園志願服務，在服務過程中受到外界的衝擊、進而獲得新知識，接著便對既有的觀念，與自身的家庭關係做深度的反思。而讓「志工媽媽」們持續服務的原因，大多是來自於服務團體間，姐妹們情義相挺的歸屬感，以及成員間與其他重要他人或團體所給予的正向回饋。受訪者多敘述在其服務的歷程中，不僅得到多面向的自我增能，更豐富了自我的生命經驗，以及擴大了自己的人際關係網絡。關鍵字：志工媽媽、母職實踐、增能、志願服務、姐妹情誼

關鍵字

志工媽媽；母職實踐；增能；志願服務；姐妹情誼

並列摘要

Abstract This is a study based on female school volunteers’ live experiences. By studying the service experiences from those female school volunteers at the school the researcher is serving, and investigating how the school volunteer group functions, the study helps us understand the dilemma those housewives are facing when they want to bring about their mothering and selfhood in their lives, and the empowerment they may get by participating the school volunteer group, and doing the related voluntarily services. “Mom volunteers” have been existing at the elementary schools in Taiwan for years. They are great helpers to school administrators, and the most valuable human resources for many homeroom teachers in helping their morning class and dealing with student chores. Most “mom volunteers” are housewives, so is “going out to do voluntarily services to the school” just “extending their mothering”? After doing qualitative research through deep interviews, the researcher found those “mom volunteers” have different motives. They are not just “extending their mothering”, but also sharing the feelings of “playing the same gender roles”, and building their sense of belongings for their interpersonal connections. There are even senior housewives who just came for their self-actualization, “just want to do something I always wanted to”. The “mom volunteers” receive outside impacts and obtain knowledge when serving, and do deep reflections to their original concepts and their own family bounds. The main reasons to keep those “mom volunteers” continue their services are the sense of belonging in the group, and positive feedbacks among group members and other significant others’ groups. Most interviewees describe they’ve got multi-dimensional self-empowerments, richer life experiences, and larger interpersonal connections after they served.