牙齒模型公司知識管理與企業資源規劃整合之個案研究

A case study on teeth model company’s integration of knowledge management and enterprise resource planning

林酉儒(You-Ru-Lin)

指導教授 ： 林秋娟

長榮大學/管理學院/經營管理研究所(博)/碩士(2011年)

https://doi.org/10.6833/CJCU.2011.00011

摘要

近幾年許多企業已引進ERP系統輔助公司之運作，然而在這當中能意識到知識管理之重要性並確實著手進行相關改革的企業奇貨可居。是故，本研究探討知識管理與ERP兩者整合的議題，使用質性研究之個案研究法，針對牙齒模型A公司，進行相關人員的訪談，目的為探討一家公司的知識管理與ERP整合前所可能遇到的關鍵因素。
　　透過與企業主、知識管理、ERP專家、企業內員工訪談彙整研究結果發現：(1)企業進行整合案前，高階主管的支持固然重要，但員工的抗拒與否更是決定整合能否成功的因素；(2)ERP顧問比企業自行開發或知識管理專家，更適合扮演主導整合案的角色；(3)ERP以客製化方式修改程式，變更系統的功能或是流程越多，其發生“狀況＂的機率就越高；(4)ERP與知識管理系統整合，預估可達到較佳的作業效率。

關鍵字

知識管理企業資源規劃 ； 系統整合

並列摘要

Although many enterprises have introduced ERP system for supporting business operation in recent years, however, only a few can really realize the importance of knowledge management and implement the related reformation. Therefore, the aim of this study is to discuss the derived issues from integration of knowledge management and ERP. Furthermore, we use the approach of case study that is based on a teeth model company A, to discuss critical success factors that a company may encounter before the integration of knowledge management and ERP.
From the research results of interviewing business owners, knowledge management professionals, ERP specialists, and employees, our conclusions are as follow: (1) Employee’s level of acceptance is a key factor to accomplish integration, discard the importance of supports from high-level managements before the enterprise’s integration. (2) ERP consultants are more suitable for the leading role of integration than the company’s internal specialists or knowledge management professionals. (3) ERP modifies programs with customization methods that change the system’s functionalities or flows will likely cause various issues. (4) The integration of ERP and knowledge management is expected to achieve good operational efficiency.

並列關鍵字

knowledge management ； enterprise resource planning ； system integration

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