加入世界貿易組織(World Trade Organization, WTO)後,外資進入台灣的限制已經逐漸減少,再加上兩岸金融備忘錄(Memorandum of Understanding, MOU)的簽訂後,本國銀行將處於外商銀行環伺的完全競爭市場中。因此透過探討本國銀行及外商銀行在領導型態、組織文化、組織公民行為及工作績效的表現,以期找出自己的優勢。並且根據余秋慧(2009)提出人是組織內最大的資產,藉此討論影響員工的工作績效的因素。 本研究藉由問卷調查方式,探討本國銀行員工及外商銀行員工的工作績效與領導型態、組織公民行為、組織文化的關係,同時也針對員工特質對各構面的差異進行分析。 經過分析之後本研究發現: 1.不同的員工特質在本國銀行及外商銀行中的領導型態、組織文化、組織公民行為及工作績效部份具有顯著差異。 2.本國銀行及外商銀行員工在領導型態、組織公民行為有明顯的差異存在。並發現在本國銀行員工對領導型態與組織公民行為的知覺感受上皆顯著高於外商銀行的員工。 3.在本國銀行及外商銀行中,領導型態與組織文化、組織公民行為、工作績效以及組織文化與工作績效部份具有顯著關聯。
Since Taiwan has become a member of the WTO, the limited of setting foreign bank branch in Taiwan were decreasing. After signing the MOU, the banks of China will enter the Taiwan market. Then financial market of Taiwan would going into a fully competition market. In order to find the advance in competition market, the study discusses the domestic and foreign bank of leadership styles, organization citizen behavior and organization culture and job performance. Qiu- Hui Yu (2009) the greatest asset in the company is the human. So the study discusses the factors of the employee’s job performances. This study use questionnaire to explore the relationship between the job performance of bank’s employees, leadership styles, organization citizen behavior and organization culture. Furthermore, we also analysis the demography factor in those related questions. In our study, we found several results: 1.The employee information have apart different in employees, leadership styles, organization citizen behavior and organization culture、job performance 2.The domestic bank and the foreign band have different in leadership styles and organization citizen behavior. 3.In domestic bank and foreign bank, leadership styles with organization citizen behavior and organization culture、job performance, organization culture with job performance.