護理人員對其護理長可信特質的感受與其工作投入之相關性研究

The study of relationship among head nurse’s trustworthiness and nursing staff job involvement.

李靜枝(Ching-Chih Lee)

指導教授 ： 陳彩鳳

長榮大學/健康科學學院/護理學研究所/碩士(2009年)

https://doi.org/10.6833/CJCU.2009.00017

摘要

不管是企業組織或是醫療產業，其經營的重點除了在制度管理外，最重要的是組織內部主管與部屬間的合作與分享。信任是主管與部屬間關係品質的要素，而部屬工作投入是組織進步的基礎，因此要提升組織績效，主管的可信特質與部屬工作投入是不可缺的重要因素。以往有關組織內部人際關係與部屬工作投入研究多以主管觀點來探討，本研究以部屬的觀點，探討主管的可信特質與部屬工作投入間的相關。
本研究以問卷調查方式進行資料收集，研究有效樣本為559位嘉南地區區域的基層護理人員，以SPSS12.0統計軟體進行分析，實證研究結果顯示：（1）護理人員對護理長可信特質中以善意特質感受得分最高，一致性感受得分最低。（2）護理長的可信特質感受對護理人員工作投入有顯著正相關和影響；護理人員對其護理長可信特質感受越高，工作就越投入。（3）護理人員的年齡、工作年資較高、於一般單位工作及已婚者對其護理長可信特質感受較高（4）護理人員的年齡、工作年資較高及已婚者，其對於工作較為投入（5）護理人員的層級、教育程度、有無子女則與其對護理長可信特質感受及工作投入情況無顯著相關。
本研究最後建議，護理主管應重視營造信任的管理模式，並於培訓基層護理主管時，能將護理長可信特質納入延攬人才的考量，塑造信任的護理工作環境，創造組織與護理人員雙贏的局面。

關鍵字

可信特質 ； 信任 ； 工作投入

並列摘要

In the nowadays interpersonal relationship becomes estranged in the society, the enterprise organizes the key point which manages besides in the system management, most consequence is cooperation and share between the internal supervisor and subordinates. The organization’s foundation is trust and job involvement also is important attribute in the organization advance the community; It facilitates the cooperation, share, and the essential factor of relative quality between the supervisor and subordinates.
In the past the interpersonal relationship in the organization was by manager’s viewpoint mostly, however this research by subordinate’s viewpoint, discussed between the head nurse’s trustworthiness and nursing staff the job involvement.
There were 559 nurses' participants in this study. The data were analyzed by SPSS12.0. The study findings were as follows: (1) Among head nurses’ trustworthiness, by the manager benevolence the special characteristic, approval is highest; by the head nurses’ consistency the special characteristic, approval is lowest. (2)The head nurses’ trustworthiness has related nursing staffs’ job involvement in positive correlation and influence, the more perception of head nurses’ trustworthiness and the more job involvement of nurses. (3) The age, working experience, the ordinary unit of work and married of the nurses’ did influence their perception and level of trust. (4) Nursing staffs' age, working experience and married of the nurses’ did influence their level of job involvement. (5)There was no significant difference among clinical ladder nurses’, education level, having children factors and nurses’ perception of head nurse trustworthiness.
The conclusion suggest that head nurses’ trustworthiness should be considered when nurses manager will extablish believable management system and educate nursing manager.

並列關鍵字

trustworthiness ； trust ； job involvement

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