轉換型領導、員工溝通滿足與組織承諾關聯模式之研究─以榮聖機械工程公司為例

The Relationship Model among Transformational Leadership Style, Employees’ Communication Satisfaction and Organizational Commitment:Rong Sheng Mechanical Engineering Company

周士韋(Shih-Wei Chou)

指導教授 ： 李元墩

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2009年)

https://doi.org/10.6833/CJCU.2009.00030

摘要

隨著全球化自由貿易市場的開放，企業面對市場飽和、利潤下降及全球金融風暴的變革環境，若要持續性的永續經營，就需要擁有競爭對手所缺乏的競爭優勢。此外，台灣在加入WTO（World Trade Organization）會員後，必須遵守WTO 的諸多規範，加上台灣製造成本的提高，使得以台灣製造業為主的產業形態已不再具備優勢。
當企業的溝通環境很良好時，主管與員工之間能彼此相互瞭解、激勵，企業不斷地良性循環下，必能留住及發掘好的員工。因此，組織承諾之高低即代表員工對組織之投入、滿意度與對公司之認同感程度，也是組織績效的指標。而領導者的風格，往往影響著員工的組織承諾，進而影響其員工溝通滿足。
本研究引用轉換型領導、員工溝通滿足量表及組織承諾等變數量表，針對榮聖機械工程公司的員工發放問卷，採普查的方式抽樣136份，回收後其中有效問卷共123份，有效回卷率為90.44%，再採取變異數分析、迴歸分析、皮爾森相關、層級迴歸等統計方法加以驗證本研究假設。根據分析結果歸納出研究結論如下：1.轉換型領導對組織承諾及轉換型領導對員工溝通滿足間均有顯著正向關係，且部份能產生顯著正向影響；2.轉換型領導會因員工溝通滿足之干擾作用對組織承諾產生顯著正向影響。最後就本研究之結論與管理意涵作深入探討，並呈現具體之研究貢獻與建議，以供企業界及學術界參酌。

關鍵字

轉換型領導、員工溝通滿足、組織承諾

並列摘要

Along with the globalized free trade market's opening, the enterprise facing the saturation of the market, the gain reduces and the whole world financial storm's transformation environment. If the enterprise wants to continue forever the management long-enduring, it will be needed to have the competitive advantage which the competitor lacks. In addition, Taiwan after joining WTO (World Trade Organization) the member, it must observe WTO’s standards. But Taiwan production cost's enhancement, Taiwan manufacturing industry doesn’t have the competitive advantage again.
When enterprise's communication environment is very good, between the manager and the staff can each other understand, the drive mutually, under the enterprise unceasingly positive cycle, must be able to detain and to seek the good staff. Therefore, height of the organization pledge namely represents the staff to investment, the degree of satisfaction and to sympathy of degree the company the organization, is also organizes the achievements the target. But leader's style, often affects staff's organization to pledge, then affects its staff to communicate satisfies.
This research is quoted and consults the Transformational Leadership, Organizational Commitment and Communication Satisfaction, to turn into quantity forms. Also, the researcher chose Rong Sheng Mechanical Engineering Company to fill questionnaires. The researcher took subordinates questionnaires to complete the construct. After using General sampling, there were 123 effective questionnaires. The data were analyzed by a variety of statistical methods, such as ANOVA regression analysis, Pearson Analysis, and hierarchical regression analysis to testify the hypotheses of this study.
According to the reach result, the following conclusion is produced: 1. Transformational Leadership has significant positive correlation and influence on. 2.Transformational Leadership has significant positive correlation and influence on Communication Satisfaction. 3. Application of Transformational Leadership has a significant positive influence on absorptive Organizational Commitment with Inspire trust on Communication Satisfaction as a moderating variable. They also provide concrete research contribution and suggestions for industrial and academia reference.

並列關鍵字

Transformational Leadership, Employees’ Communication Satisfaction, Organizational Commitment

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