高科技產業員工壓力來源、員工協助方案認知、自我效能與倦怠感關係

A Research on the Relationship of Stressor, Perceptions of EAPs, Self-Efficacy and Burnout for the High-Technology Industry.

莊惠婷(Hui-Ting Chuang)

指導教授 ： 余明助

共同指導教授 ： 林秋娟

長榮大學/管理學院/經營管理研究所(博)/碩士(2006年)

https://doi.org/10.6833/CJCU.2006.00022

摘要

台灣近年來產業型態已由勞力密集轉為轉向資本及技術密集的高科技產業，而長期處於高壓力且變動性高的高科技產業環境中，員工必須面對長期累積的心理疲勞；因此如何協助員工面對並解決其壓力及因之而可能產生之倦怠感，便成為企業體及組織心理學家共同關切的主題。且自我效能對於個人行為層面有重要的影響，高自我效能者較能克服障礙，堅忍不拔地做事，而會產生較佳的工作表現，因此會降低其倦怠感之產生。
本研究以高科技產業員工為研究對象，進而去探討壓力來源是如何透過推行員工協助方案及自我效能而對倦怠感產生影響，總計發出1000份問卷，回收205份有效問卷，有效問卷回收率為20.5％，經因素分析、線性結構模式、差異性分析等統計方法，來驗證本研究之假設。研究結果發現：1. 高科技產業員工之壓力來源對員工協助方案認知及自我效能產生負向影響效果。2.高科技產業員工之壓力來源對倦怠感產生正向影響效果。3.高科技產業員工之壓力來源會經由員工自我效能的中介作用而對員工之倦怠感產生負向間接影響效果。4.高科技產業中不同員工特性在壓力來源、員工協助方案認知、自我效能以及倦怠感間有呈現差異。
根據實證結果建議企業之員工協助方案內容需設計符合員工之問題，提供員工適合的員工協助方案，並且提供可以增強員工自我效能之方法以供企業參考：1.設定明確的目標。2.建立獎酬系統及樹立典範。3.持續提供訓練機會。

關鍵字

壓力來源 ； 員工協助方案 ； 自我效能 ； 倦怠感

並列摘要

In the past years, industries in Taiwan have transformed from labor-intensive into capital and technology-intensive industries. Under this tensedfast paced ever-changing environment, the employees have to cope with accumulated stress which concerns enterprisers and psychologists. It is now becoming a common topic because it reduces the work performance. Self-efficacy has important influence on the personal behavior. Employees with higher self- efficacy overcome obstacles easier and will have better work performance. Self-efficacy will also reduce the occurrence of burnout.
The purpose of this study is to explore the effects of self-efficacy and practicing EAPs on employees’ burnout, acquainted with their stress, for Taiwan’s high-tech industry. A total of 1000 questionnaires were sent and 205 were collected. The valid collection rate was 20.5%. It uses factor analysis, LISREL, and ANOVA to verify the hypotheses of this research. The results of study indicate the follwings: 1. Stressor can influence burnout negatively and indirectly through self-efficacy. 2. There are significant differences on stressor, perceptions of practicing EAPs, self-efficacy and burnout in different characteristics of employee in the high-tech industry.
Based on the results, researcher suggests that enterprisers need to design the content of EAPs that basing on the real problems of employees, and offer a suitable EAPs to them. There are some suggestions for enterprisers to refer to improve the self-efficacy of employees, such as establish clear goal, build up prize reward system and set up paragon and model, and continues to provide the training opportunity.

並列關鍵字

stressor ； EAPs ； self-efficacy ； burnout

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