員工協助方案之影響因素及其實施成效之關聯性研究-以台商外派人員為例

A Research of the Influential Factors and the Effectiveness on Employee Assistance Programs- A study of the Taiwanese Expatriates in Mainland China

王文君(Wen-Chun Wang)

指導教授 ： 諸承明

中原大學/商學院/企業管理研究所/碩士(2004年)

https://doi.org/10.6840/cycu200400381

摘要

以企業經營的眼光來看，員工的問題若無法獲得適當的處理，不僅影響到其個人之工作表現，也會影響到企業整體之生產力。如何協助員工面對並解決因工作而產生的問題，便成為企業所共同關切的主題。員工協助方案( Employee Assistance Programs, EAPs)在此即可提供重要的功能，使員工改善其工作績效，回復應有的工作水準。

國內已有許多企業引進「員工協助方案」（EAPs），由此可見，員工協助方案(EAPs)已逐漸受到國內企業界的重視。再者，隨著兩岸經貿交流的規模日益擴大，往來關係更加密切，但是在生活習慣與文化等方面均有莫大的差異，因此台商在大陸面臨許多人力資源管理上的問題。基於此，本研究之研究動機為試圖了解目前台商企業對外派至大陸的員工實施員工協助方案之影響因素與實施程度，並加以了解外派人員對於員工協助方案之滿意程度，以便提供將來台商實施員工協助方案之改善根據。

在實證研究方面，本研究針對赴大陸投資的台商之主管及外派人員進行問卷調查，經統計分析後，歸納出以下幾項研究結論：

1.在企業特性方面，本研究發現企業成立年數，企業的資本額，員工人數，企業的領導型態，以及企業的組織文化與員工協助方案實施的程度有顯著關係。

2.企業的事業策略與員工協助方案之實施程度有顯著關係。

3.員工協助方案之實施程度與外派員工對方案之滿意程度皆有顯著相關。表示當企業對於外派人員提供員工協助方案的程度越高，外派人員普遍對於方案的滿意度亦越高。

4.外派員工的性別，年齡，學歷，婚姻狀況，年資與職位與員工協助方案的滿意程度達顯著關係。

5.外派人員之年齡，學歷，婚姻狀況，年資以及職位與員工協助方案實施程度之交互效應對於方案之滿意程度具有顯著的關聯性。

關鍵字

員工問題 ； 實施程度 ； 員工滿意度 ； 員工協助方案 ； 影響因素

並列摘要

If the employees’ problem was not solved by the company, it would influence not only the personal performance but also the whole achievement of the company. Therefore, it becomes the main concern for the business to assist the employees to solve the problems. Employee Assistance Programs (EAPs) here provide the company with the significant function that improves employees’ performance.
Nowadays, many companies in Taiwan use EAPs. It is obvious that EAPs have been valued by enterprises. Moreover, the more contact with Mainland China we have, the closer the cross-strait relationship it becomes. However, there are enormous differences in the lifestyle and the culture between Mainland China and Taiwan; hence, Taiwanese business in Mainland China has encountered many problems on human resource management. The purpose of this study is to understand the influential factors and the effectiveness of the EAPs that the Taiwanese business in Mainland China has put into practice on expatriates, and to find out the satisfaction of the expatriates on the EAPs. Based on the study, the results can be used as references for the improvement on the practice of EAPs.
According to the survey on the managers and the expatriates in Mainland China, several points have been concluded.
1.Concerning the business characteristics, there are significant correlations between the effectiveness of the EAPs and the age, capital, the employees, the leadership style, and the culture of the business.
2.There are significant correlations between the business strategy and the effectiveness of the EAPs.
3.There are significant correlations between the effectiveness of the EAPs and the satisfaction of the expatriates on the EAPs. It implies that the more EAPs that the business provided, the more satisfaction that the expatriates had.
4.There are significant correlations between the satisfaction of the expatriates on the EAPs and the gender, age, educational level, marriage status, seniority, and the position of the expatriates.
5.The interaction of the EAPs effectiveness and the gender, age, educational level, marriage status, seniority, and the position of the expatriates reveal interference effect on the satisfaction of the expatriates on the EAPs.

並列關鍵字

Employees’ problems ； Employee Assistance Programs ； Effectiveness ； Influential factors ； Satisfaction of the expatriates.

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