員工協助方案、情緒智力與員工反應之關聯性探討

A Study of the Relationship among Employee Assistance Programs (EAPs), Emotional Intelligence and Employee Reflections

洪珮珊(Pei-Shan Hung)

指導教授 ： 諸承明 博士

中原大學/商學院/企業管理學系/碩士(2008年)

https://doi.org/10.6840/cycu200800256

摘要

中 文 摘 要
根據美國員工協助專業協會指出，約有68%的員工會因為個人因素而影響到公司績效與公司利潤，而員工協助方案的實施，便是希望可以讓員工個人身心方面的問題，能獲得立即性的支持與處理，以穩定員工的生產力。若要協助員工克服在工作環境中可能遭遇到的瓶頸，就企業面而言，企業應提供適當的協助以引導員工表現出良好的員工反應；就員工而言，員工則應該提昇自身的情緒智力以妥善管理自己的行為。雖然過去曾有針對員工協助方案所提出的相關論述與研究，但多數研究皆以企業為研究主體，其方向主要為探討員工協助方案影響員工反應對企業績效的影響。然而，就員工協助方案對員工反應的實質助益之相關探討較為缺乏。因此，本研究乃從員工的角度出發，探討員工協助方案對於員工反應之關聯性研究。
本研究以國內中小型企業共233位員工為對象，就員工協助方案、情緒智力及員工反應之關聯進行各項實證分析。研究發現：員工協助方案與員工情緒智力具有顯著正向的關聯性，其中，僅健康協助方案具備顯著性且關聯性最高，生活協助方案次之，工作協助方案之關聯性最低。此外，在員工情緒智力與員工反應的關聯性分析當中，員工情緒智力對工作壓力及工作倦怠呈現顯著負向關聯性而對職場人際關係呈現顯著正向關聯性。最後研究結果發現，員工協助方案並未對於員工之工作壓力、工作倦怠與職場人際關係等員工反應具有直接性的影響效果，而是需要透過員工情緒智力之中介，亦為當員工所受到的協助方案對能夠對員工本身的情緒智力有所改善時，企業所提供的協助方案才能對員工之工作壓力、工作倦怠與職場人際關係上具有影響效果。

關鍵字

員工協助方案 ； 工作壓力 ； 職場人際關係 ； 工作倦怠 ； 情緒智力

並列摘要

Abstract
Employee Assistance Professional Association indicates that 68% employees might influence the corporate performance and profit margin owing to personal factors. To stabilize the productivity of employees, the Employee Assistance Programs (EAPs) are designed to support employees to have their own physical and mental factors resolved immediately. Thus, to assist employees conquering underlying bottleneck, the companies should provide any necessary assistance to support employees to maintain positive mood when working. On the other hand, the employees should improve their own emotional intelligence when dealing with any difficulties they confront in the work place. Though several papers have produced in the filed of EAPs, they mainly discuss the impact of EAPs on the corporate performance from the angle of coporate. Rare studies have probed into the effect of EAPs on employee reflections. Thus, the study is developed to look into the relationship between EAPs and employee reflections.

The research provides the empirical analysis which aims at 233 employees from Taiwan base small and medium enterprises to discuss the correlation between employee assistance Programs (EAPs), emotional intelligence and employee reflections. The evidence explores that EAPs have significant and positive relationship with employees’ emotional intelligence. When examined by items, only the health assistance program display significant correlation, then the life assistance programs and work assistance programs are ranked in sequence. In addition, the emotional intelligence significantly and negatively relates with job stress and burnout while it presents significant and positive correlation with interpersonal relationship in the work place. Finally, the results conclude that, through the intermediation of employees’ emotional intelligence, EAPs have direct impact on the job stress, burnout and interpersonal relationship only when the EAPs improve employees’ emotional intelligence.

並列關鍵字

Interpersonal relationship ； Job Stress ； Burnout ； Emotional Intelligence ； Employee Assistance Programs (EAPs)

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