探討員工情緒智慧，態度與組織承諾關係之研究

在過去十年中，組織行為在工作場合中產生了巨大的變化。管理者開始注意到員工情緒智慧、工作態度，和員工對組織承諾之間的關係。這三者之間有著因果關係存在的，這種因果關係的存在程度應用結構方程模式加以連結。本研究以中華電信研究所取267份樣本數參於該研究，結果顯示情緒智慧對員工的工作態度有正面影響，而工作態度亦與員工對組織承諾有正面影響。　　本研究結果發現情緒智慧、工作態度和員工組織承諾，三者有著前後順序上的因果關係。因此，組織中的管理者應當留意對員工情緒的管理，這對他（她）們以後的工作態度和對組織的承諾產生了重要影響。

關鍵字

情緒智慧；態度；組織承諾；結構方程式模式

並列摘要

Over the past decade the field of organizational behavior has experienced a dramatic change in thinking about workplace emotions that affects attitudes, and behavior. This research is intended to study the relationships among emotional intelligence, attitudes, and behaviors. The causal relationship among the three psychological episodes is linked by the structural equation modeling which is a legitimate and logical statistical technique to be used in social and behavioral sciences researches. Employees’ outcome behaviors are measured by organizational commitment. Random selection of a sample of one hundred （267） from Chunghwa Telecom Company participated in this study. The results indicate that emotional intelligence (EI) had strong inclination to affect the company employees, and , as a result, attitude also affected employees commitment to the company. 　　The findings suggest that management authorities should pay close attention to employee emotional management. Employees’ healthy emotional behavior will surely have positive effects on their commitment to the organization.