近年來人力資本逐漸被企業所重視,人力資源管理被視為企業重要資產亦是企業塑造差異化競爭之重要關鍵。本研究欲探討承諾型人力資源管理對工作滿意度與工作敬業心之相關性,並以工作滿意度為中介變項,檢視以工作滿意度為中介後,對工作敬業心之影響。 本研究以遠傳電信之員工為研究對象,採問卷調查法,以實地發放之方式,共發放400份問卷,有效問卷共339份。研究結果顯示承諾型人力資源管理對工作滿意度與工作敬業心皆有正向影響,且工作滿意度對承諾型人力資源管理與工作敬業心具有中介作用。 電信產業民營化後進入了百家爭鳴的階段,任何決策都會影響未來民營電信產業的興衰發展,如何將承諾型人力資源管理的效用發揮到極大化,提升員工工作滿意度,並強化員工工作敬業心,進而增強公司競爭力,成為未來人力資源管理之重要課題。
Human capital has been emphasized in recent years. Human resource management consider to be an important assets, and also play a key point of differentiation competition for most companies. The aim of this study was to investigate the influence of commitment human resource management and job satisfaction on job engagement, and the effect of commitment human resource management on job engagement with job satisfaction as a mediating variable. In this study, a questionnaire survey was conducted to collect research data taken from staff in Far Eastone Telecommunications as a study population. A total of 400 copies of questionnaires were distributed and 339 effective responses were received. The results were shown that commitment human resource management had positive effects on both of job satisfaction and job engagement. Furthermore, job satisfaction had a mediating effect on the commitment human resource management and job engagement. It has been more competition since the privatization of the telecommunications industry. The development of privatization telecommunications industry would be influenced whatever the strategy is. It is important to appropriately manage commitment human resource management, increase job satisfaction and job engagement of employee to improve competition.