- 學位論文
ERP之逆向物流資訊系統設計
The Design of Reverse Logistics Information System in ERP
摘要
企業資源規劃是一套能夠整合企業內部流程並提供完整資訊的系統，使得企業在導入ERP系統後能提高企業競爭力。但是，現有的ERP系統大都是根據正向物流流程來做設計，對於逆向物流並無法提供很好的支援，尤其近日企業為因應環保議題，更加重視逆向物流流程，因此也更凸顯出對逆向物流支援的不足。然而，透過文獻探討發現，目前有關ERP支援逆向物流資訊系統方面的研究比較少。 因此在本篇研究中，以文獻探討及個案訪談方式找出逆向物流的需求，接著以現有的ERP系統納入逆向物流流程觀點進行資訊系統的分析設計，並且選擇以物件導向為主的統一塑模語言作為工具，透過不同系統設計的圖形，分別對逆向物流流程做系統分析設計。研究結果針對六種逆向物流需求，顧客退貨、保固問題、商品過期退回、協議退貨、製造商退回、與環保退貨，做ERP逆向物流資訊系統設計，以做為企業開發逆向ERP物流資訊系統時的參考藍圖。未來希望可以將逆向物流資訊系統與雲端或行動裝置進行整合，做有效的逆向物流系統支援，並且探討如何使整體供應鏈上的逆物流活動能更順暢，有效管理企業流程。
並列摘要
Enterprise Resource Planning (ERP) is designed to integrate business processes and thus provide a complete information system, so that enterprises employed ERP systems can improve the competitiveness of enterprise. Although the existing ERP systems are mostly designed based on forward logistics processes, it cannot provide support to reverse logistics processes arising from recent environmental issues. In addition, to further enhance the competitiveness of enterprises, they must also take into account the reverse logistics in order to reduce costs. As to this issue, through literatures review, we found studies related to the reverse logistics information systems are very few. We first investigated and reviewed documents to identify the needs of reverse logistics, and then conducted system analysis and design based on existing ERP systems to incorporate the concept of reverse logistics processes. We use Unified Model Language as a tool to present the results of our analysis and design, respectively. The result of this study shows there are six function requirements of reverse logistics, including customer returns, warranty issues, expired merchandise returns, the agreement to return, manufacturer's returns and environmental returns. Our analysis and design can be referred as enterprise wants to develop reverse logistics ERP systems. In the future, the reverse logistics information systems can further be integrated with the cloud or mobile devices, so that they can be more efficient. Also, the future study can explore the possibility to be integrated to supply chain.