銀行從業人員五大人格特質、主管領導型態與工作滿足、領導效能之關聯性研究－以調節焦點為干擾變項

A Study of the Relationships among Big-Five Personality Traits, Leadership Type and Job Satisfaction, Leadership Effectiveness of Bank Staffs－Regulatory Focus as a Moderator

周宥均(Yu-Chun Chou)

指導教授 ： 曾信超

共同指導教授 ： 周福星

長榮大學/管理學院/經營管理研究所(博)/博士(2010年)

摘要

本研究以銀行從業人員為研究對象，探討組織中部屬人格特質、主管領導型態對工作滿足、領導效能之影響。研究目的有三：一、探討銀行從業人員「五大人格特質」、主管「轉換型領導」與「工作滿足」、「領導效能」之關聯性；二、探討「調節焦點」對各研究變項關聯性的干擾效果；三、探討不同人口統計變項及不同組織變項之銀行從業人員在五大人格特質、轉換型領導、工作滿足、領導效能與調節焦點等構念是否有顯著差異。
本研究於2010年3月底以公營銀行、公營改制民營銀行、民營銀行之銀行從業人員為研究對象，利用分層隨機抽樣以問卷調查收集資料，共發出1000份問卷，回收461份問卷，於剔除不完整答卷後，有效回收問卷416份，有效回收率為41.6%。本研究採用SPSS 17.0統計套裝軟體及AMOS17.0統計軟體依序對416份有效問卷所得資料進行統計分析，以探討變數間的關係，並提出以下研究發現：
銀行從業人員之五大人格特質對銀行從業人員工作滿足有顯著正向性影響；銀行主管之轉換型領導對銀行從業人員工作滿足有顯著正向性影響；銀行主管之轉換型領導對領導效能有顯著正向性影響；銀行從業人員之工作滿足對領導效能有顯著正向性影響。「調節焦點」對各研究變項關聯性的干擾效果，除「增進焦點」對「五大人格特質」與「工作滿足」之關係；「增進焦點」對「轉換型領導」與「領導效能」之關係；「預防焦點」對「轉換型領導」與「領導效能」之關係有顯著干擾效果外，其餘不具顯著干擾效果。

關鍵字

五大人格特質 ； 轉換型領導 ； 工作滿足 ； 領導效能 ； 調節焦點 ； 銀行業

並列摘要

The exploration of this dissertation mainly focuses on the the purpose of examining the relationships among big-five personality traits, leadership type, job satisfaction and leadership effectiveness of staffs in the banking industry. This dissertation developed a questionnaire by the literature review and relative theories to collect data. This dissertation attempted to explore the following three concerns:1.Find out the relationships of big-five personality traits, transformational leadership, job satisfaction and leadership effectiveness of staffs in the banking industry. 2.Find out the moderation of regulatory focus with big-five personality traits to job satisfaction; the moderation of regulatory focus with transformational leadership to job satisfaction; the moderation of regulatory focus with transformational leadership to leadership effectiveness; the moderation of regulatory focus with job satisfaction to leadership effectiveness. 3.Find out whether the big-five personality traits, transformational leadership, job satisfaction and leadership effectiveness reveals statistic significant difference by the variables of demographics and organization classification.
This dissertation selected staffs of three different organization classification banks as study subjects. 1,000 questionnaires were sent, in which 416 effective questionnaires were returned (41.6% response rate).The data were analyzed by a variety of statistical methods with the SPSS 17.0 analysis program and with the AMOS 17.0 analysis program, in which we find several important results：
The hypothesis that the big-five personality traits of staffs in the banking industry has significant effect on the job satisfaction is supported; The hypothesis that the transformational leadership of administrators in the banking industry has significant effect on the job satisfaction is supported; The hypothesis that the transformational leadership of administrators in the banking industry has significant effect on the leadership effectiveness is supported; The hypothesis that the job satisfaction of staffs in the banking industry has significant effect on the leadership effectiveness is supported; The hypothesis that the moderation of regulatory focus with big-five personality traits to job satisfaction of staffs in the banking industry has significant effect is partially supported; The hypothesis that the moderation of regulatory focus with transformational leadership to job satisfaction of staffs in the banking industry has significant effect is not supported; The hypothesis that the moderation of regulatory focus with transformational leadership to leadership effectiveness of staffs in the banking industry has significant effect is supported; The hypothesis that the moderation of regulatory focus with job satisfaction to leadership effectiveness of staffs in the banking industry has significant effect is not supported; The hypothesis that the big-five personality traits, transformational leadership, job satisfaction and leadership effectiveness reveals statistic significant difference by the variables of demographics and organization classification is partially supported.

Keywords:big-five personality traits, transformational leadership, job satisfaction, leadership effectiveness, regulatory focus, banking industry.

並列關鍵字

big-five personality traits ； transformational leadership ； job satisfaction ； leadership effectiveness ； regulatory focus ； banking industry

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