紫式分析層級程序法及記憶體測試業製造管理人員績效評估之實證研究

記憶體測試為資本密集且高度競爭的高科技產業，為了維持競爭優勢，在毛利率降低下，必須提高生產良率與降低成本，以增加公司競爭優勢。而製造管理人員的素質與生產良率息息相關，透過績效評估可提昇員工的工作績效，改進工作上的缺失，進而提升人員素質；但若績效評估實施不當，不但流於形式，且容易造成主管與部屬間的嫌隙，進而使部屬否定績效評估的功用。本研究目的以紫式決策分析架構為基礎，建構製造部門管理人員績效管理指標層級架構。除回顧相關文獻外，利用目標層級架構建立相關製造部門管理績效指標，並以分析層級程序法（Analytic Hierarchy Process）進行問卷蒐集與分析得到各項製造管理績效指標的權重關係，問卷對象以測試業製造管理人員與主管為主。本研究主要分析以製造部門為對象，決定出滿足目標導向最佳製造管理人員績效評估方案，以利管理者客觀與公正評估績效。本研究以某記憶體封測公司製造部門為實證進行案例研究分析，以驗證本研究之效度。

關鍵字

記憶體測試；製造管理人員；紫式決策分析架構；分析層級程序法；績效評估

並列摘要

As global competition continues to strengthen in the semiconductor industry, memory testing companies have to maintain competitive advantages through yield enhancement and cost reduction. The quality of Memory Testing Manufacturing Indirect Labors has become more critical to product yield. Performance evaluation can raise the working performance and improve the mistakes happening in their job. The improper performance evaluation may cause misunderstanding and suspicion between administrators and subordinates. 　　This thesis aimed to construct the performance evaluation framework for manufacturing indirect labors in the manufacturing department based on UNISON Decision Analysis Framework. In addition to the literature review, we use an objective hierarchy structure to create the performance indices. Following the Analytic Hierarchy Process to design the investigation and obtain the responses from manufacturing indirect labors to get the weighting between indices. Furthermore,use empirical case from the memory testing house can verify the validity.