發績效指標對於產品品質與營運的影響: 積體電路設計公司之個案研究

The Effects of R&D Performance Indicators on Product Quality and Operation: A Case Study of IC Design Firms

劉臻衡(Liu, Chen Heng)

指導教授 ： 朱詣尹 ； 邱銘傳

國立清華大學/工學院/工業工程與工程管理學系/碩士(2015年)

摘要

研發流程對於產品品質及後續營運有著重大相關聯性。特別對IC設計公司來說，研發活動管理更是重中之重，如何訂定研發績效指標有利於達到公司研發目標及預期成效是個重要的議題。
績效行為的基礎是個體行為，而個體行為是由家庭社社會化及工作經驗而形成的。此行為模式受動機、能力、認知、人格及組織系統與資源所影響。行為運作研究中指出人員行為在營運系統中視為核心功能及績效組成部分。本研究透過個案分析、問卷調查及專家深入訪談分析研發績效指標與產品品質及營運存在的關聯性。整合文獻與個案分析方式彙整探討新產品開發之各項績效指標。指出IC設計公司如何訂定績效指標?彙整出適當之研發績效指標及執行方法以達到企業之研發目標及預期成效。

關鍵字

研發績效指標 ； 品質 ； 營運 ； 行為 ； IC設計

並列摘要

Research & Development（R&D）of a new product has significant impacs on the following up product quality and mass production operations. Especially in IC design houses, R&D activities are critical in mamagement. Therefore, key performance indicators in terms of R&D objectives and achievements become an important issue.
To investigate the proper R&D performance measures for enterprises, this research firstly reviewed previous literature on R&D performance indicators. Then, case study, questionnaire survey and in-depth interviews with the experts were adopted to analyze the present performance indicators on product quality and operational relevance. As a result, appropriate indicators for IC design companies were suggested. Enteprises can utilize these performance indicators in the beginning, on the halfway, and in the end of R&D process.

並列關鍵字

R&D Performance Indicators ； Quality ； Operation ； Behavior ； IC Design

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