整合心理和生理數據量測技術之使用性衡量與改善方法: 以應用健康管理運動之產品為例

Integrating Psychological and Physiological Techniques to Measure and Improve Usability: an Empirical Study on Health Management Sport Applied Product

鄭瑋盈(Wei-Ying Cheng)

指導教授 ： 邱銘傳

國立清華大學/工學院/工業工程與工程管理學系/碩士(2014年)

摘要

人們可能發現持續性地使用產品或設備來改善或維持健康狀態是一件困難的事，因為他們會對使用該產品或設備感到無聊或厭倦，其中的原因是使用性不佳所導致。因此，發展衡量使用性的方法或技術是一個重要的議題。衡量使用性的方法如同Jay等人(2008)所歸納，主要有五個衡量使用性的方法，這些方法分別是：使用問卷、畫面擷取、眼睛活動資料、動作觀察和訪談。根據我們對文獻的探討，我們考量有效性、效率性、滿意性、錯誤預防性、學習系、社交性來制定衡量使用性的問卷，並衡量其心智負荷以顯示其對於產品使用性的主觀認知。本研究利用問卷來獲得心理類型資料，以及利用心跳感測裝置和眼動儀來獲得生理類型資料，以此兩類資料為基礎，本研究發展一個衡量體感運動相關之展品使用性的方法以衡量該產品的使用性。
我們的研究顯示，心理類型資料與生理類型資料在對於使用性的主觀認知為正面時具有一致性。我們的研究結果和對於改善使用性的改善建議將使體感運動的設計人員得以改善運動效果與視覺訊息接收效率變異過大之情形，並且改善他們產品的使用性。

關鍵字

使用性 ； 使用性衡量 ； 心理量測技術 ； 生理量測技術 ； 問卷 ； 心跳 ； 眼動追蹤 ； 體感運動 ； 健康管理

並列摘要

People might found it is hard to continue using the products or equipment in health improving or maintaining purpose because they feel bored or tired of using them. The reason for this problem was bad usability. It is an important issue for developing method or techniques to evaluate usability. As Jay et al. (2008) concluded, there were five techniques for evaluating usability and they were using questionnaires, screen captured scene, eye activity data, activity observation and interviewing. And based on our literature review, we customized a psychological usability questionnaire which considered effectiveness, efficiency, satisfaction, error-prevention, learnability, sociability, and mental workload, generating a tool meant to reveal the subjective cognition of product usability. This research develops an approach for measuring the usability of a motion-related health management product by using psychological data gathered from questionnaires and physiological data gathered from a heart rate sensor and an eye tracking device. Our analysis shows that the psychological data and physiological data tends consistent when the cognition appears to be positive on usability. The finding and suggestions enable motion sports designer guidelines to reduce the deviation of exercise effectiveness and efficiency of visual information receiving so that could improve the usability of their products.

參考文獻

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