製造執行系統之人機介面改善-以P公司的A系統為例

User Interface Improvement of Manufacturing Execution System

黃琮瀚(Tsung-Han Huang)

指導教授 ： 黃雪玲

國立清華大學/工學院/工業工程與工程管理學系碩士在職專班/碩士(2014年)

摘要

產業間的競爭越來越激烈，對於製造類型產業而言，整體產出是一個很重要的課題，製造方面的管理是不可或缺的一環，如果管理不好，再先進的技術可能都無法鞏固企業在競爭環境的地位。製造執行系統(Manufacturing Execution System, MES)是製造類型產業提升競爭力的重要關鍵，然而目前大部分的系統都需要人工作業操作，且系統介面多為不規則的顯示內容、複雜的程序、不一致的設計和不完整的資訊回饋，讓操作者容易操作錯誤、增加記憶負擔、增長作業時間、加大心理壓力等等負面影響，所以製造執行系統之人機介面仍有改善的空間。有鑑於此，透過本研究探討製造執行系統人機介面之問題並進行改善，同時驗證其效益。
本研究藉由人機介面設計之觀點，探討製造類型產業製造執行系統人機介面問題，研究中除蒐集目前業界之製造執行系統操作介面樣本外，並整理人機介面設計之相關文獻，同時從理論與實務兩方面著手進行開發改良後之製造執行系統操作介面，並付諸實行於個案公司。本研究依下列流程進行，首先分析問題，列出個案公司之製造執行系統介面工作流程，並紀錄操作流程步驟與操作時間，以作為改善前後介面設計其績效之比較。接著依相關文獻運用人機介面設計的指導方針－顯示資料的指導方針、資料輸入的指導方針與引起使用者注意的指導方針，以及生產管理的手法－目視管理與顏色管理，綜合使用這些方法來改善系統介面。最後在改善之後，驗證改善後的製造執行系統人機介面，結果發現改善後之操作流程步驟與操作時間均較改善前有明顯之差異，獲得大幅度改善。
本研究結果顯示，在運用人機介面設計指導方針與融合目視管理及顏色管理手法，重新設計適合個案公司使用之製造執行系統操作介面後，確實會對現場操作人員無論於操作流程步驟與操作時間，甚至降低操作之錯誤，均有明顯之助益。

關鍵字

製造執行系統 ； 流程改善 ； 人機介面

並列摘要

The competition among the industry is fiercer and fiercer. For manufacture industry, the overall output is a very important topic, and manufacturing management is an indispensable ring. If the management is not good, even the most advanced technology might not consolidate the company’s position in competitive environment. Manufacturing Execution System (MES) is the key point of manufacture industry to enhance their competitiveness. However, current systems still rely on manual operation. The existing system interfacecontained many drawbacks including irregular display content, complicated procedure, inconsistent design, as well as incomplete information feedback, which would produce negative effects inclusive of the following issues：operate mistakes easily, increase loading ofmemory, prolonging of operation time, and rise of psychological pressure. So it still has large room to improve the interface of MES. Therefore, the purposes of this study were to study and detect the problems of MES user interface and implement some improvements, as well as verify the effectiveness.
This study would study and detect the problems of MES user interface for manufacture industry from the perspective of user interface design. In addition to gathering current samples of MES operational interface used in the industry and reviewing relevant literature, regarding interface design. Will develop improved user interface of MES from both theory and practice, and implemented in the case company. This tudy followed some procedures. Firstly to analyze problems, list the working procedures of MES interface for the case company and record the operating process steps and the operation time for performance comparison of interface design before and after the improvement. Then, to apply human interface design guidelines including guidelines for data display, guidelines for data input, and guidelines for causing users attention, as well as production management practices - visualmanagement and color management, to improve the system interface. Finally, to verify the effectiveness of improved MES user interface on operating the process steps and operation time. The results indicated a significant improvement of the operating process steps and the operation time after redesigning the MES user interface.
The results of this study showed that the use of user interface design guidelines and visual and color management techniques to redesign the user interface was suitable for MES of the case company. It is really helpful for on-site operators to speed up operation time and reduce operation steps and mistakes.

並列關鍵字

Manufacturing Execution System (MES) ； Process Improvement ； User Interface

參考文獻

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