建構以功能及品質對應的新產品開發系統-
以戶外電信系統備用電源之開發為例

英國E4Tech能源顧問公司在其2015年的燃料電池年鑑(The Fuel Cell Industry Review)中提到，預計在2016年全世界使用燃料電池發電的電量將到達350MW左右，發電量成長相較為2014年發電量的兩倍，隨著豐田燃料電池車的應用投入車用市場，氫能及再生能源的概念再度引起世人們的關注，許多國家紛紛開始進行燃料電池的地區性開發及提供優惠的獎勵措施，藉以刺激帶動氫能及燃料電池的產業。以韓國釜山為例，利用PAFC(Phosphoric Acid Fuel Cell)磷酸型燃料電池開發100MW的分散型發電系統，以及在日本所使用的家用熱電共生系統ENE-FARM(Energy Farm)，其年度系統安裝發電已達到33MW，在印度預計有4萬個電信基站，目前等待由傳統的柴油發電機，更換為燃料電池的電信備用電源系統，此一燃料電池所帶動的市場需求及成長動能，在未來勢必會引領另一波的燃料電池產業技術開發衝擊，以及吸引更多投資者進入市場的產業競爭態勢。根據統計資料指出，在產品開發的過程中，有70%~90%的產品成本是在開發設計階段即已經決定了，然設計開發費用比較起製造成本通常只佔了20%左右，如果可以建立起系統化的產品開發流程，將有助於降低20%~30%產品成本。故為使產品設計符合客戶需求、縮短開發時間並減少在產品開發過程可能產生的失敗成本，本研究將建構以功能及品質對應的新產品開發系統，以達成以上目標需求，其系統建構的主要工具為利用APQP(Advance Product Quality Planning) 進行產品開發階段的管制工作，並利用QFD (Quality Function Development) 找出客戶需求所對應的品質要素，再利用TRIZ((Teoriya Resheniya Izobreatatelskikh Zadatch) 找出設計改善方案後，配合NUDD ((New & Unique & Different & Difficult)及DFx (Design for Excellance)所建構的品質檢測系統來確保設計產品在功能、品質水準的要求上，皆能符合客戶的需求，並經由最終的案例研究成果證明可以減少20%的產品開發時間，新產品的試投次數由原先平均的4.3次，改善為3.0次，而單一機種的開發成本可以節省USD 180K以上，進而加速產品推廣至市場所需時間，同時亦可以降低產品開發風險及提高產品開發成功率。

關鍵字

電信備用電源、APQP、QFD、TRIZ、NUDD、DFx

並列摘要

British E4 Tech Energy consultancy mentioned that the world in 2016 is expected to reach 250MW of fuel cell power generation capacity . Power generation capacity growth rate is twice to compare with 2014. Hydrogen and renewable energy concepts attracted world attention again since Toyota fuel cell vehicle applications into automotive market. Regional preferential incentive in many countries have started fuel cell technology development. In Busan , South Korea. PAFC (Phosphoric Acid Fuel Cell) development focused on 100MW distribution power generation systems. CHP (Combine Heat and Power) systems promoted in Japan have reached 33MW of residential power generation . The traditional diesel generators in India are currently waiting for replacement by Fuel Cell backup power system. In the future, there will be more competitors in this market According to statistics data noted in the product development process. There are 70% to 90% of product costs decided in product development phase. However, product development costs compared with manufacturing costs typically account for about 20%.If company can establish a systematic product development process. It can help to reduce 20% to 30% of product development cost. This research established a F/Q based new product development system that apply Advance Product Quality Planning (APQP) to manage development task, and also use Quality Function Development (QFD) to identify customer needs corresponding to quality factors. Continue to use TRIZ to improve functional design with systematized methods, and then apply NUDD and DFx quality inspection system to ensure that products able to meet function and quality requirements. The final result shows the project performance at least by 20% time decreased during product development. Numbers of trial run from 4.3 improve to 3.0 times. Cost savings of more than USD 180K per project. Furthermore, the purpose of F/Q system development is to accelerate the product promotion for time to market, reducing product quality risk and improve the success rate and efficiency of product development.

並列關鍵字

Telecom Backup Power、APQP、QFD、TRIZ、NUDD、DFx

參考文獻

Bobrek, M., & Sokovic, M. (2005). Implementation of APQP-concept in design of QMS. Journal of Materials Processing Technology, 162, 718-724.

Chiliban, B., Baral, L. M., & Kifor, C. (2014). Knowledge Management Platform in Advanced Product Quality Planning. ACTA Universitatis Cibiniensis, 65(1), 20-25.

Chiu, M. C., & Okudan, G. E. (2010). An Investigation of the Applicability of DfX Tools During Design Concept Evolution. International Journal of Product Development 13 (2), 132-167.

Jin, G., Jeong, Y., & Yoon, B. (2015). Technology-driven roadmaps for identifying new product/market opportunities: use of text mining and quality function deployment. Advanced Engineering Informatics, 29(1), 126-138.

Lim, I. S. S., Chung, E. C. Y., Tan, K. B. T., & Teoh, K. S. (2015). The practicality of TRIZ based conceptual solutions in solving tombstoning defects during SMD soldering. Chemical Engineering Research and Design, 103, 123-129.

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建構以功能及品質對應的新產品開發系統- 以戶外電信系統備用電源之開發為例

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