建構知識管理架構下存貨決策支援系統—以百貨零售型物流業為例

The Development of Inventory Decision Support System with Knowledge Management-Base --The Case of Retailer Distribution Center

吳參賢(San-Hsien Wu)

指導教授 ： 吳肇銘

中原大學/商學院/資訊管理研究所/碩士(2004年)

https://doi.org/10.6840/cycu200400137

摘要

近年來商業現代化蓬勃發展，供應鏈體系的健全已被視為企業競爭的利器，零售通路紛紛投入物流系統的建置，前端的行銷營業活動也必須因物流能力來修正。百貨零售型物流中心是前端通路的後倉，為了即時提供前端商品補給，必需備足適量的存貨，但是隨著消費者多變的心理下，商品的生命週期逐漸縮短，存貨若未適度的調節將造成業者重大損失。百貨零售型物流業因為服務品項數過多，很難全面兼顧，因此必須藉由資訊系統來輔助存貨的決策，來避免決策錯誤的風險。
本研究主要欲探討百貨零售型物流業的存貨決策系統，探討企業內部環境、外部環境對存貨決策與績效的影響為何？探討資訊科技應用因素與資訊政策的差異，對存貨決策與績效的影響為何？歸納整理各種決策模型發展與知識管理架構的關聯性，提出未來建構知識型存貨決策支援系統發展做法。
本研究透過對個案公司的多個物流中心作深入分析後，歸納出研究發現如下：
1.外部消費環境變動性越來越激烈，一個能反應環境變化的適性化(adaptive)存貨決策的重要性也相對提高。
2.組織與個人內隱的存貨決策經驗手法，將嚴重影響存貨決策品質，進而影響存貨績效。
3.存貨決策支援系統的良莠，將會影響存貨決策的績效表現。
4.組織內的資訊政策會影響決策支援系統之適性化(adaptive)發展。
5.以傳統軟體開發方法無法發展適性化存貨決策支援系統。
6.應以知識管理架構來發展適性化存貨決策支援系統。

關鍵字

存貨 ； 物流 ； 知識管理 ； 決策支援系統 ； 物流中心

並列摘要

Along with business modernization, established supplier chain management is the key for competitive advantage. More and more retailers have implemented logistic systems within the organizations. In fact, front-end marketing and operating activities are often adjusted to accommodate with the efficiency of the logistic system. Distribution Center built by Retailer (Re.D.C ) was the warehouse center of retailer , to prepare enough inventory in order to provide the goods just in time. However, customers often change their minds and the lifecycle of product is getting shorter and shorter. If the inventory was not well managed, it may cause severe damage to the retailers. Since the Re.D.C provides various merchandises, it’s important for the Re.D.C to make the right decision throught IT solution to avoid the risk of the wrong decision.
This study focuses on the inventory decision-making system in Retailer’s Distribution Centerand explore the effect of internal and external environment, IT applications and policy on the inventory decision and performance According the results of exploration and the literature of the knowledge management, to the study tries to construct a framework for the knowledge-management based Inventory Decision Support System.
By case studies and interview with Distribution Centers the main results are as following:
1.An adaptive inventory decision is relatively important due to the fluctuation of external environment.
2.The inventory decision-making experience of individual and organization influences the quality and outcome of inventory control.
3.The quality of inventory decision support system (DSS) influences the performance of inventory decision-making.
4.The IT policy of an organization is effective on the development of adaptive inventory decision support system.
5.The adaptive inventory decision support system cannot be implemented through traditional development methodogy of information system.
6.To use knowledge management view to develop an adaptive inventory decision support system.

並列關鍵字

Knowledge Management ； Logistic ； Distribution Center ； Decision Support System (DSS) ； Inventory

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