跨機關資料交換之可行性探討-以內政部入出國及移民署為例

The feasibility of Interorganizational information exchange - Taking Ministry of the Interior Immigration Department as an example

黃雅茹(Ya-Ju Huang)

指導教授 ： 皮世明

中原大學/商學院/資訊管理研究所/碩士(2013年)

https://doi.org/10.6840/cycu201300515

摘要

隨著資訊科技的日新月異，以及網際網路的盛行，電子化政府己成為現今所必須嚴肅面對之課題。面對民眾多元的需求，過去政府基於功能分工原則提供服務的模式，已漸漸無法滿足民眾期待。台灣共319個鄉鎮市，各部會所管轄之機關往來關聯密切，如：本國人犯罪由警政署管理，外國人除犯罪以外行為由移民署所管理，外國人有可能成為國人一份子，所以人流相關（健保、財稅、勞保、領事局）資料結合管理，需職務協助才能有效達成。今日政府應積極發展整合型服務，並充分運用資訊科技，結合不同政府機關之業務，建立行政機關創新服務的推動機制，提升整體的服務品質，以符合各機關及民眾的需求與期望。
自87年本國建立電子化政府，服務由過去各機關分散系統，逐步邁向跨機關服務流程整合、服務流程簡化及整合創新的網路應用服務階段（研考會雙月刊第33卷第6期2009.12），機關規劃皆以外部顧客（民眾角度）來考量；對於內部顧客（政府對政府）則少有服務。近年來，外國人來台投資、就學、就業及觀光逐年上升，在台結婚生子（所謂新移民）人數也逐年提升，對於社會問題也相對提升，故人流資料有賴各個機關職務協助，才能有效共同管理。
本案研究就不同組織機關為研究目標，利用深入訪談方式進行質性研究，並就經濟、組織、技術及法律等4個構面設計訪談問題，深入訪問辦理跨機關資料交換之相關承辦人員實際作業情形。研究發現：經濟構面，除共通平台之建置的費用外，尚需包括後續的維護費用及功能擴充費用。組織構面，中發現機關間導入資訊系統整合不是單方的一廂情願，需跨機關雙方面配合，才能達成整合目標。技術構面，各機關效益的達成需有賴跨機關間密切配合，透過應用，可提高服務品質及效率，可增加國家競爭優勢。法律構面，交換機關需透過立法及作業規範，做好資訊安全防護措施，建立一個安全的交換環境以降低風險。

關鍵字

資料交換 ； 電子化政府 ； 資訊安全

並列摘要

With continuous advancement of information technology and the increasing popularity of the Internet, e-Government has become a demanding challenge. However, the service our government used to provide was based on the division of labor, which has gradually been unable to meet people’s expectation. What’s more, there are total 319 townships in Taiwan. The relationships among each unit ruled by ministries, councils and commissions are so closely associated and frequently connected as well. For example, crimes by native people are managed by National Police Agency, while foreigners’ behaviors, except crimes, are managed by National Immigration Agency. It is possible that foreigners may become one of us as a public citizen, so it requires business assistances to effectively finish and manage the data about personnel flows (health insurance, taxation, labor insurance and consular bureau). Nowadays, the government should actively develop service integration system and make full use of information technologies, so as to incorporate businesses from various government agencies, to establish promoting mechanisms for the administrative agencies to innovate their services, and to improve overall quality of service, in the hope of meeting the requirements and expectations from every agency and people.
Since the establishment of e-Government in 1998, the service model has been gradually changing from the fact that the agency concerned went their separate way in the past, to the integration of service flows among different agencies, which further simplifies the service flows, leading to the phase of e-services. (Research, Development and Evaluation Commission, bimonthly publication, vol. 33, no. 6, 2009.12) While plans mapped out by agencies are mainly citizen-oriented, there are few services aimed for inter-agencies. In recent years, there are more and more foreigners coming to Taiwan for investment, education, employment and sight-seeing. In addition, the number of foreigners getting married and having babies in Taiwan, so-called the new immigrants, is also increasing year by year. Comparatively, the social problems are on the rise as well. Therefore, it requires business assistance from every agency to manage the personnel-flow data effectively.
In this study, we target various organizations and agencies, with the use of in-depth interviews to implement qualitative research. The interview questions are designed in terms of four aspects, which are economic, organizational, technical and legal aspects, to interview employees concerned who are in charge of inter-agencies data exchange for their real situations when operating. In this study, we discover that 1) in economic aspect, fees for further maintenance and functional expansion are needed besides those for building system platform; 2) in organizational aspect, it takes agencies concerned, rather than only the desired agency, to operate closely in an effort to integrate their information system.; 3) in technical aspect, the achievement of efficiency requires close coordination among agencies, which will in turn further improve efficiency of services both in quality and quantity, and enhance the country's competence as well as competitiveness through applications; 4) in legal aspect, it demands the care plan of legislation and operation rules for the inter-agencies to exchange data, with which the data exchanged can be secured and the risk can be lowered down.

並列關鍵字

information security ； data exchange ； e-Government

參考文獻

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