商業空間的社會邏輯-以電信服務中心為例

在資訊發達時代中，商業空間-電信服務中心為人們日常生活重要空間之一，加上人們對空間設計要求及重視越來越高。目前較少文獻研究電信服務中心的空間，加上電信服務中心的規劃過程直接與主辦單位溝通設計，缺少跟使用者直接溝通，出現空間規劃過程中盲點，顯示空間對使用者產生心理壓力，所以空間設計是否符合使用者的需求更為重要。因此本研究以量化的空間型態構成理論解析三個案例A、B、C空間、軸線、動線三項量化分析構成關係，加上採質性的現場觀察及訪談彙整後，以環境心理學理論-影響心理層面五大要素，了解空間對使用者心理層面的影響。再來比較三個案例的差異性，最後以空間中機能與美學-設計元素為基礎，綜合分析空間構成、社會組織其相互關係，列出空間設計未來規劃的準則，本研究成果希望藉由電信服務中心的空間設計能以社會組織及使用者心理為考量設計，讓使用者於空間中感到舒適無壓力，讓電信服務中心空間設計不僅是達到空間設計美感，更能從其研究發現空間對使用者的影響心理層面，使室內設計能符合使用者心理上的無壓力及適應性。以提升整體空間品質，其最終目的期能建立一套以商業空間-電信服務中心的空間設計準則，讓未來電信服務中心的室內設計師可參考來做規劃，讓空間設計更完整。本研究訪談過程客戶防禦心較大，間接從訪談員工或主管了解空間問題，因此較欠缺使用者角度思慮，願後續研究補充訪談客戶資訊，顯示研究客觀性期提升貢獻度。

關鍵字

空間型態構成理論；社會組織；環境心理；室內設計

並列摘要

In the information age, Commercial Space - Telecom Service Center is one vital space of everyday life, with people on the space design requirements and the importance of getting high. Literature, there is less space for telecommunications service centers, coupled with telecommunications service center planning process designed to communicate directly with the organizers, the lack of direct communication with users, appear blind spatial planning process, display space for user-generated psychological pressure, so space design meets users' needs is more important. Therefore, this study constitutes a quantitative theoretical analysis of spatial patterns of three cases A, B, C space axis, moving lines three quantitative analysis of constitutive relations, coupled with qualitative interviews of on-site observation and collection, with its environmental psychology theory - the five elements affecting the psychological level, space for users to understand psychological impact. Again the difference compared three cases, and finally to the space function and aesthetics - design elements based on a comprehensive analysis of spatial composition, their mutual relations of social organization, lists space design future planning criteria hope this research by telecommunications service center space design can be psychological as social organizations, and user considerations designed to allow users to feel comfortable in space no pressure, so telecom service center space design is not only to achieve spatial design aesthetic, more space for the use of its findings psychological impact upon those that interior design can meet the user psychological stress-free and adaptability. To improve the quality of the overall space, with the ultimate aim to establish a set of commercial space - telecommunications services center space design criteria, so that the future of telecommunications services centers can refer to interior designers to do planning, so that a more complete spatial design. In this study, the interview process protect customers from the heart is large, indirectly through interviews with employees or officers learn about space issues, so the user point of view than the lack of thoughtful, willing to follow-up interviews with clients of supplementary information display to enhance the contribution of research objectivity.

並列關鍵字

social organization ； environmental psychology ； Space Syntax ； interior design

參考文獻

黃雅雯（2010），「博物館建築、空間與文化：以臺灣的七座客家博物館為例」，國立臺北藝術大學文化資源學院博物館研究所碩士論文。

吳怡霆（2011），「以空間形構法則分析校園開放空間組構型態之初探」，朝陽科技大學建築及都市設計研究所碩士論文。

胡龍騰、黃瑋瑩、潘中道合譯，Ranjit Kumar 著，（2000），研究方法步驟化學習指南，台北：學富文化。

Evans, G. W. & McCoy, J. M.1998, “When buildings don’t work: the role of architecture in human health”, Journal of Environmental Psychology, vol. 18, pp. 85-94.

Gibson. J. J. 1979, The ecological approach to visual perception, Boston: Houghton Mifflin.

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商業空間的社會邏輯-以電信服務中心為例

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