摘要 本研究主要探討主管與部屬間關係衝突、報復動機與職場偏差行為的影響,並進一步探討離職傾向對報復動機、職場偏差行為之間的調節效果。 本研究以在職中的工作者為樣本,以配對式問卷進行施測,配對方式為一對一,一位主管對一位部屬方式進行配對,共回收170份主管問卷與168份部屬問卷,主管問卷回收率為85%,部屬問卷回收率84%,其中扣除掉漏答過多與填答不實者之無效問卷,以及無法進行一對一配對的無效問卷,主管部分共有12份無效問卷,部屬共有10份無效問卷,最後有效問卷主管部屬配對數為158對,主管與部屬的有效問卷回收率79%。問卷資料經由統計分析編碼並計算各變項數值,再以因素分析、相關分析、迴歸分析來探討變數間之關係,以驗證本研究假設。 1.主管與部屬間關係衝突與職場偏差行為有正向影響 2.主管與部屬間關係衝突與報復動機有正向影響 3.報復動機與職場偏差行為有正向影響
Abstract This study focuses on the effects of relationship conflict between supervisors and subordinates as well as revenge motivation on workplace deviance behavior. It also investigates the moderating effect of turnover intention on the relationship between revenge motivation and workplace deviance behavior. Samples in this study were workers of companies located in Taiwan. Separate questionnaires were administered to supervisors and subordinates and one supervisor matches one subordinate. 170 supervisor and 168 subordinate questionnaires were returned in total, for response rates of 85 and 84 percent, respectively. After we had deleted invalid questionnaires that were incomplete or inaccurate and records with unmatched supervisor-subordinate pairs, a total of 158 supervisor-subordinate dyads remained and constituted the sample for this study. At last, we used statistical analysis to code the questionnaires and calculated the value of each variable. We proceeded to test the relationships between variables by factor analysis, Pearson correlation and regression analysis, in order to verify following hypotheses. 1.Relationship conflict between supervisors and subordinates is positively related to workplace deviance behavior. 2.Relationship conflict between supervisors and subordinates is positively related to revenge motivation. 3.Revenge motivation is positively related to workplace deviance behavior.