以服務學習觀點探討縮減國際數位落差志工案-馬拉威愛滋病病歷資訊系統導入教學為例

A Study for the Volunteer Project to Bridge International Digital Divide by Service-Learning Perspective-A Case Study of TESMART for Malawi.

羅惠玲(Hui-Ling Lo)

指導教授 ： 吳肇銘

中原大學/商學院/資訊管理研究所/碩士(2009年)

https://doi.org/10.6840/cycu200900490

摘要

縮減數位落差之相關研究指出，若能結合大專院校資源，透過專業服務團隊進行數位服務，較能直接或間接的改善被服務對象/單位之數位落差問題。過去的服務學習相關研究，較多著重於教師如何進行服務學習課程，與服務學習可帶來的整體效益，較少針對學生在服務學習各階段之服務與學習內容進行深入探討。因此，本研究將以「服務學習」的角度，針對中原大學馬拉威數位服務團隊所執行的「愛滋病病歷資訊系統導入教學案」進行個案探討與分析，期望可針對服務學習各階段提出可行之建議與可獲得之對應學習內容，以提供未來從事「縮減國際數位落差」或「國際服務學習」專案之服務團隊參考，進而提升其專案成效。
本研究採用個案研究的方式，以訪談、文件分析、參與觀察記錄進行資料蒐集，並整理歸納出國際資訊服務團隊應注意的重要事項與學習內容：
1. 準備階段：需有良好的前置準備工作，包含受服務對象需求分析、服務當地資訊設備之確認與準備、經費籌募、人員集訓、服務內容與日程之訂立、公關事務之相關準備。另外，服務團隊亦可與當地組織密切合作，配合其執行中的計畫，強化當地整體人力與資源。在此階段，服務者將有機會更加瞭解自我，並且在國際視野、人際合作、專業能力等方面皆有所提升。
2. 執行階段：可事前進行實地演練、按照事前規劃內容與日程執行服務工作，並且以處變不驚的態度處理當地突發事件。為提升與受服務者的溝通，可邀請擁有對應能力或合適的當地人員參與服務活動。若能夠有領隊/老師與有經驗的輔導員共同參與，將能使服務者獲得更好的學習。在此階段，服務者透過服務執行階段的參與，將有機會強化其專業能力與自我信心。
3. 反思階段：反思活動可由領隊/老師或有經驗的輔導員，透過多種形式進行(以會議討論效果較佳)，針對個人成長、人際學習、專業學習、社會責任、國際觀五項議題進行引導並且在服務前、中、後皆應進行反思，使服務者獲得全方面的學習。
4. 慶賀階段：慶賀活動可有多種形式，包含歡送會、政府單位表揚、媒體報導、校園分享與傳承活動等；除了為鼓勵、肯定服務者，亦可為受服務對象來舉行，以達成服務學習的互惠原則。透過慶賀活動的進行，服務者將有機會更加的了解自己的能力、對自己更有信心。

關鍵字

服務學習 ； 數位落差 ； 國際志工

並列摘要

The relevant researches of bridging digital divide indicate that professional service teams carrying out E-service by combining colleges and universities resources, the digital divide of service takers can be improved directly or indirectly. However, in the past, the service learning studies emphasized on how teachers proceed service learning courses and the benefits brought from service learning. Few studies involved how students execute the contents of service project. Thus, this paper is on service learning perspective and focuses on the case study and analysis of T.E.SMART (Taiwan Electronic System for Management of ART) which is executed by Republic of Malawi digital service team of Chung Yuan Christian University. Expecting to provide corresponding feasible schemes that can be the reference for those who engage in the bridging international digital divide or international service learning in the future. In that way, the project effectiveness can be enhanced.
This study adopts case study by interviewing, analyzing documents, participating, observing the project and taking notes down as well in order to collect data. Moreover, I generalized the following steps and service contents for international information service teams.
1. Preparation: Good preparation is needed, including demand analysis of the service takers, local service information equipment affirmation and preparation, funds collection, personnel's training, service contents, schedule plans, and relevant preparation of the affairs of public relations. In addition, service teams can also work with local organizations closely and cooperate with their undertaken plans. Consequently, that can strengthen local human resources and also they can contact with each other through Internet. At this stage, service providers will have the opportunities to understand themselves further and also enhance in the aspects of international vision, interpersonal cooperation, and professional ability.
2. Service: Drilling in advance, carrying out service according to the planned contents and schedules and dealing with accidents with calm attitude. In order to enhance the communication with service takers, we can invite suitable or corresponding-ability local personnel to participate in. If the leader / teacher and experienced counselor can join together, the service providers can learn more from it. At this stage, service providers will have the opportunities to strengthen their professional ability and self-confidence by participating service stage.
3. Reflection: Reflection activities can be guided by the leader / the teacher or the experienced counselor. There are various forms of reflection activities and among them meeting discussion is a better way to go. The reflection themes include academic learning, personal development, interpersonal development, social responsibility and international views. People should have reflection before, in, and after service so that service providers obtain all-aspect learning.
4. Celebration: There are a variety of celebration activities, including farewell party, government praises, press release, campus sharing and activities impartation, etc. Except for encouraging and approving service providers, we can also celebrate for service takers. As a result, both can achieve reciprocity principles of service learning. Service providers will have opportunities to know their ability and have more confidence through the stage of celebration.

並列關鍵字

SERVICE- LEARNING ； Digital Divide ； International Volunteer

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