人格特質與即時通訊軟體科技壓力之關係

Relationship between Personality Traits and Technostress of Using Instant Messaging

陳妤貞(Yu-Chen Chen)

指導教授 ： 皮世明

中原大學/商學院/資訊管理研究所/碩士(2020年)

https://doi.org/10.6840/cycu202000413

摘要

在職場資訊科技迅速發展下，員工不僅需熟悉各資訊系統之功能與介面，且需要透過資訊系統(即時通訊軟體)來完成其工作。雇主透過即時通訊軟體傳遞訊息，掌握工作進度與成效回報，達成工作效益同時也造成員工心理壓力。科技所帶來的壓力對員工心理層面是否造成負面的影響，是個值得探討的議題，因此本研究以人格特質與科技壓力模式探討員工面臨即時通訊軟體之科技壓力，對其雇主與員工關係認定之影響，並透過問卷所調查的科技壓力研究結果，檢視此因應策略是否能降低其心理影響。檢視過去相關文獻發現，較少研究針對不同人格特質使用者對於科技壓力的感受程度進行深入的探討。因此，本研究首先透過相關文獻探討與問卷調查法，以深入探討不同人格特質面臨即時通訊軟體與科技壓力的關係；其次則以軍人與非軍人為調節變數來探討不同人格特質使用者對科技壓力的調節效果，在提升職場即時通訊軟體資訊化的同時，探討不同人格特質與即時通訊軟體科技壓力之關係，以利從心理層面了解員工之狀態，降低其科技壓力。
研究發現，使用即時通訊軟體的科技壓力，經過本研究之調查，影響最大者為科技侵入，其次為技術不確定，再來是科技超載。軍人與非軍人在使用即時通訊軟體的科技壓力方面，有兩項(科技侵入、技術複雜度)具有顯著差異。軍人與非軍人在人格特質方面，有兩項(情緒穩定性、宜人性)具有顯著差異。軍人的情緒穩定性高於非軍人；表示軍人雖然情緒穩定性較高，但是情緒不穩定時亦容易影響科技壓力感受程度，非軍人感受到的宜人性，高於軍人；表示個性屬於較親切、有同情心、易配合他人的這種人，他們比較會考量朋友與同事的聯繫。因此可能對於即時通訊軟體的訊息，較容易產生關心與注意，這時無形之中較容易產生壓力。

關鍵字

人格特質 ； 即時通訊軟體 ； 科技壓力

並列摘要

With the rapid development of information technology in the workplace, employees not only need to be familiar with the functions and interfaces of various information systems, but also need to use information systems (instant messaging software) to complete their tasks. Employers use instant messaging software to send messages to keep track of work progress and performance returns, and to achieve work benefits, it also causes psychological pressure on employees. Whether the pressure brought about by technology has a negative impact on the psychological level of employees is a topic worthy of discussion. Therefore, this research uses personality traits and technological pressure to explore the technological pressure of instant messaging software that employees face, and identifies the relationship between their employers and employees. And through the research results of technological pressure surveyed by the questionnaire to examine whether this response strategy can reduce its psychological impact. Examining the related literature in the past, it is found that fewer studies have conducted in-depth discussions on the perception of technological pressures by users of different personality traits. Therefore, this study firstly explores the relationship between different personality traits facing instant messaging software and technological pressure through relevant literature discussion and questionnaire survey method; secondly, it uses military and non-military personnel as the adjustment variables to explore the pressure on technology of users with different personality traits While improving the informationization of instant messaging software in the workplace, it also explores the relationship between different personality traits and the pressure of instant messaging software technology to help understand the state of employees from a psychological level and reduce their technological pressure.
The study found that the technological pressure of using instant messaging software has been investigated in this study. The most influential one is technological intrusion, followed by technological uncertainty, and then technological overload. There are two significant differences between military and non-military personnel in terms of the technological pressure of using instant messaging software (technological intrusion and technological complexity). There are two significant differences in personality traits between soldiers and non-soldiers (emotional stability and pleasantness). The emotional stability of military personnel is higher than that of non-soldiers; it means that although military personnel have higher emotional stability, they can easily affect the degree of technological pressure when they are emotionally unstable. Non-soldiers feel more pleasant than military personnel; they indicate that their personalities are more cordial and People who are compassionate and easy to cooperate with others are more likely to consider the connection between friends and colleagues. Therefore, it may be easier to care and pay attention to the messages of instant messaging software, and it is easier to generate pressure invisibly.

並列關鍵字

Personality Traits ； Instant Messaging ； Technostress

參考文獻

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