- 學位論文
建構維修知識庫進行知識管理之個案研究
The knowledge management system of construction for device maintenance - a case study
摘要
中文摘要 有效的知識管理是二十一世紀組織經營競爭優勢的原動力。知識與經驗可以蕴藏在文件、個人記憶、資料庫、作業流程、產品及服務等組織記憶儲存體之中。 組織內成員根據，以往過去的經驗所獲得的內隱知識，成為轉換組織記憶的重要關鍵，而導入維修知識庫建立基礎知識樹，以循序漸進的方式、使維修知識如積沙成塔的堆積，不因維修人員的調動或設備負責人的輪調，而造成維修技術的斷層、或流失，並提供未來組織成員解決問題時的參考，所以設備維修部門，必須建構維修知識庫，來預防人為因素或企業環境的影響，所造成的損失。 本研究採用資訊處理觀點，探討建構設備維修知識庫，如何在最適當時間導入維修知識庫，並能讓維修知識系統在導入過程中，使用有限資源及降低使用者和維修者，對系統導入使用時的抗拒與阻力，主動提供使用者與管理者設備機台即時監看資訊，由被動叫修變成主動維修，減少使用者操作不便，提供維修者及管理者設備目前即時狀態，才能成功導入維修知識管理系統，讓系統發揮到關鍵性的成效，最後讓知識管理系統將維修技術、維修知識，永續保存在企業組織當中，以提昇企業競爭力。 研究結果顯示，設備維修部門導入維修知識管理系統，不僅可以降低停機維修時間、提高設備榢動率增加生產量，還可以避免維修過程中，重複浪費不必要的檢測時間及重複更換零組件，減少維修成本損失及維修人力。希望本研究之個案探討分析可作為企業未來對設備維修部門，如何進行維修知識管理系統建構及導入時的參考。
並列摘要
ABSTRACT Knowledge Management is the most important source of organizations’ competitive advantage in twenty one century. Knowledge and experience need carriers to embed indocuments, individual memory, databases, work process, product and service, called organizational memory (OM). Organization members according to past experience of the past, the implicit conversion of knowledge, become the key organizational memory, and import maintenance knowledge base to establish basic knowledge tree, in an incremental manner, facilitating knowledge such as sand into a tower of stacked, not because of maintenance staff redeployment or equipment in charge of the wheel, and maintenance of faults, or loss, and provide future organization members resolve the problem of reference, so the device maintenance departments, building maintenance and knowledge, must be to prevent human factors or enterprise environment, caused by the loss. This information processing view of construction equipment maintenance knowledge base, how in the most appropriate time into maintaining knowledge base, and maintenance of knowledge system during the import process, the use of limited resources and reduce user and maintenance, on a system of import and resist when used, the initiative provides users and managers equipment plant monitoring information in real time, from passive call initiates into proactive maintenance, reducing user operation inconvenience, provides maintenance and equipment currently live State, in order to successfully import maintenance knowledge management system, allowing the system to sort results, and finally make knowledge management system for the maintenance, repair, and sustainable development, are saved to the enterprise organization, to enhance the competitiveness of enterprises. According to the findings of the study, equipment maintenance departments import maintenance knowledge management system, not only can reduce downtime and maintenance time, increase equipment jia fixed rate of increase in production, you can avoid maintenance process, repeat wasting unnecessary testing time and repeat replacement parts or components, reduce maintenance costs and maintenance personnel. Hope this research case studies and analysis can be used as an enterprise in the future on equipment maintenance departments, how to repair the construction knowledge management system and import references.