公部門檔案管理品質提升策略之研究－以國立暨南國際大學參與金檔獎為例

檔案對於生活在現代的我們，算是有點陌生卻又熟悉的名詞，而檔案就是歷史的延伸，也是認識過往歷史的最佳途徑。檔案法施行前，檔案管理業務並無一定的準則，在檔案法施行及檔案管理局成立後，讓檔案管理業務開始步入正軌。另因檔案管理局舉辦機關檔案管理金檔獎，讓各行政機關與公立學校有標竿學習的對象，能夠從檔案管理業務的各種面向去改善不足之處。本論文利用文獻分析、個案研究及深度訪談，來探討機關檔案管理金檔獎對於行政機關的檔案管理業務造成何種影響，進而以國立暨南國際大學為例，發現金檔獎對於各行政機關檔案管理業務的品質提升，確有正面的成效。

關鍵字

公部門；檔案管理；品質提升；金檔獎

並列摘要

The word ‘archive’ can be both an unfamiliar but still familiar term to us living in modern times. Archives not only pass on history to future generations but also provide a perfect passage for people to learn about the past.Before the Archives Act was enacted, there were no established criteria for File Management. It was not until the implementation of the Archives Act and the establishment of the National Archives Administration that File Management began to settle into pattern.Moreover, the National Archives Administration presents the Records Management Quality Awards in order to set a benchmark for administrative agencies and public schools, which induce these institutions to improve their file management from various aspects.In this research paper, Document Analysis, case study, and in-depth interviews are used to explore what kind of impact the Records Management Quality Awards have on File Management of administrative agencies. By taking National Chi Nan University for example, this study found that the Records Management Quality Awards do have positive effects on File Management quality of administrative agencies.