職業工會導入國家訓練品質系統之研究

人力資源培訓已成為先進國家經濟發展的重要因素，為強化職訓機構的辦訓意願與能力，行政院勞工委員會職業訓練局自2004年邀集學者專家參考英國IIP及ISO10015，制訂一套包含訓練規劃（Plan）、設計（Design）、執行（Do）、查核（Review）、成果（Outcome）評估等階段的訓練品質系統（Taiwan Train Quali System，TTQS），提供職訓機構自我檢視辦訓能力與績效，並做為評量補助職訓機構辦理在職訓練計畫的工具。本研究採質化研究，旨在探討職業工會導入國家訓練品質系統之研究，經由多重個案訪談，綜合歸納五個職業工會的訪談結果如下：一、職業工會因導入國家訓練品質系統後，對組織及成員之正面影響為組織及成員的辦訓能力更具專業化，而訓練成果評估多元化則相對增加時間及人力成本。二、職業工會導入國家訓練品質系統前後辦理教育訓練之情形確有落差，導入前訓練較無完整性之教育訓練流程，導入後此現象有明顯改善。困難，最主要在於訓練品質管理制度與書文手冊的制訂，受訪工會透過協助逐步建立訓練品質管理制度與手冊，並據以執行。

關鍵字

職業工會；國家訓練品質系統TTQS

並列摘要

Human capital is a key factor to a national competitive advantage. In order to enhance the training capability, the Council of Labor Affairs – Bureau of Employment and Vocational Training invited scholar experts to consult and use England IIP and ISO10015 as a references to create Taiwan TrainQuali System which included Plan, Design, Do, Review and Outcome phases to monitor the training quality control. This training quality control program will provide a self examining and self-improving mechanism for training institution. It also will be used as an evaluation instrument for the evaluation of training quality. This study of Adopt that TTQS, induces five occupation training organizations The results are as follows. the analysis result, and there are three study conclusions: 1. Input Taiwan TrainQuali System of difficulty is in THuman capital is a key factor to a national competitive advantage. In order to enhance the training capability, the Council of Labor Affairs – Bureau of Employment and Vocational Training invited scholar experts to consult and use England IIP and ISO10015 as a references to create Taiwan TrainQuali System which included Plan, Design, Do, Review and Outcome phases to monitor the training quality control. This training quality control program will provide a self examining and self-improving mechanism for training institution. It also will be used as an evaluation instrument for the evaluation of training quality. This study of Adopt that TTQS, induces five occupation training organizations The results are as follows. the analysis result, and there are three study conclusions: 1. Input Taiwan TrainQuali System of difficulty is in Taiwan TrainQuali System and the handbook making, the solution is to establish the training control user manual as a guidline for training flow and procedure. 2. The occupation training organization input Taiwan TrainQuali System has positive influence to the organization and the members, but has negative impact. 3. The training process of The occupation training organization is better improvement than input Taiwan TrainQuali System after.