公部門實施人力派遣對員工態度之影響—以財政部印刷廠為例

Impacts of Employee’s Attitude to the Contract Staff Policy:A Case Study of Printing Plant, Ministry of Finance

賴雲山(Yun-shan Lai)

指導教授 ： 江大樹

國立暨南國際大學/人文學院/公共行政與政策學系/碩士(2008年)

https://doi.org/10.6837/NCNU.2008.00164

摘要

在各國政府大力推動政府再造、員額精簡、業務委外等政策時，各機關應思考如何面對政府政策轉變所帶來的威脅，且進行組織變革，才能存續並創造最高的經營績效之課題，我國政府亦不例外。財政部印刷廠近年來面臨原有人力不斷老化的課題，進行而影響織績效，為求解決於是配合員額精簡政策，不斷進行多項變革，並自2004年3月起將勞力密集業務以人力派遣方式辦理，希望重整組織運作並順利轉型提升經營績效，激發員工工作潛能，增進員工組織承諾及工作滿意。但效果如何，實值得進一步進行研究。值此，本研究期望以財政部印刷廠為分析個案，探討該廠實施人力派遣制度對於員工態度中有關工作滿足、組織承諾之影響課題。
本研究採實證研究方法，並且運用文獻分析、問卷調查、深度訪談、參與觀察等研究方法進行資料蒐集與分析。經實證研究，本研究獲致以下結論：一、因應員額精簡政策實施人力派遣是必要之變革措施；二、掌握核心業務，非核心業務可持續擴大辦理；三、人力派遣實施確具實質效益；四、人力派遣與員工態度有顯著相關；五、人口統計變數在實施人力派遣時，與員工態度之關聯性；六、「職位層級」對於人力派遣、員工態度有顯著性影響。並綜合有關理論之分析與結論提出本研究之建議如下：一、人力派遣實施範圍可再擴大；二、引進新的生產作業模式；三、政策推行應重視員工心理因素；四、溝通機制之強化；五、人才儲備制度之建立；六、檢討組織、人力、工作配置之合理性。

關鍵字

人力派遣；員工態度；工作滿足；組織承諾；財政部印刷廠

並列摘要

From the mid-1980s, Reinventing Government is prevailing around the world. Reinventing Government had a goal to achieve more governance, less government by entrepreneurial spirit. This movement included some strategies like“Downsizing”,“Contract Out”,“Privatization”,“Public-Private Partnership”and so on, but those reforms also impacted attitude and identification of civil service. Taiwan central government has been adapted this reform strategy since 1998. The government wished to change organization culture, to advance organizational commitment and to improve organization performance. Actually, those reforms have been raised some problems, then what in Taiwan? This study takes a case study of Printing Plant, Ministry of Finance.
This study adapted documentary analysis, questionnaire survey, In-depth interview and participant observation to research. I found six points: 1. To use contract staff is essential to practice downsizing；2. Un-cores works can use contract staff extensively in the future；3. To use contract staff has advantage for organization；4. Contract staff and employee’s attitude have significant relation；5. Demographic variable of contract staff and employee’s attitude has Correlation；6. Career classification, contract staff and employee’s attitude have significant relation. And then,“Printing Plant, Ministry of Finance”want to persist in contract staff policy in the future. I suggest six issues must be concern: 1. Contract staff policy should be extension in the“Printing Plant, Ministry of Finance”；2. To introduce the new operation models making production；3.Must to care employee’s psychology in the policy implementation；4. To strengthen organization community mechanism；5. To build human resource association mechanism；6. To check of the arrangement rationality in organization, staff and work.

並列關鍵字

Contract Staff；Employee’s attitude；Job Satisfaction；Organizational Commitment；“Printing Plant, Ministry of Finance”

參考文獻

一、中文部分

江大樹，1998，〈中央政府組織體制之調整〉，《國策期刊》，4，http://www.inpr.org.tw/gaiscgi/getfilelist.exe?no=-6&filelist=../tmp/query886711651&page=6

江大樹、呂育誠、陳志瑋譯，2001，《人事行政新論（上）、（下）（Donald E. Klingner & John Nalbandian 原著：Public Personnel Management：Contexts and Strategies》，台北市：韋伯文化。

吳明隆，2006，《spss統計應用學習實務--問卷分析與應用統計》，台北，知城數位科技。

吳柏嬅，2004，〈台灣人力派遣運作模式新探〉，中山大學人力資源管理研究所碩士論文。