影響企業採用知識管理系統之關鍵決策因素

The Critical Factors Affecting Business Adoption of Knowledge Management Systems

王耀慶(Yao-Ching Wang)

指導教授 ： 王育民

國立暨南國際大學/管理學院/資訊管理學系/碩士(2008年)

摘要

隨著知識經濟的興起，知識管理逐漸成為企業提昇競爭力的利器，加上資訊科技的日益進步，亦有愈來愈多的公司導入「知識管理系統」。因此影響企業採用知識管理系統之關鍵因素亦成為值得我們去研究的重要議題。有鑑於此，本研究也將以TOE(Technology-Organization-Environment)架構為理論基礎，並利用問卷調查的方式收集國內企業採用知識管理系統之相關資訊，以了解影響企業採用知識管理系統之關鍵決策因素。
根據研究結果發現，「預期效益」、「複雜性」、「相容性」、「高階主管支持」、「組織文化」與「競爭壓力」對於企業採用知識管理系統有顯著之影響。此外，「預期效益」、「高階主管支持」與「組織文化」這三個變數則對於企業採用知識管理系統之使用者滿意度與系統使用度有顯著之影響。

關鍵字

知識管理系統 ； TOE架構 ； 使用者滿意度 ； 系統使用度

並列摘要

In recent years, knowledge management has become critical to maintain competitive advantages for the businesses. More and more businesses develop information systems to support knowledge management. These systems are called knowledge management systems. However, what drives firms to implement knowledge management systems is an important issue to solve. In this study we use the TOE (Technology-Organization-Environment) model as based model and make an empirical survey to test the research model.
The result finds that top management support, compatibility, pressure of competition, ease of use, perceived benefits, and organizational culture are more significant factors which affect business adoption of knowledge management systems. We also find that top management support, perceived benefits, and organizational culture are more significant factors which affect the user satisfaction and the system use of knowledge management systems.

並列關鍵字

Knowledge Management Systems ； TOE ； User Satisfaction ； System Use

參考文獻

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