探討航空業反生產工作行為之影響原因

近年來，隨著人們越來越重視自己的權益，航空業發生多起罷工活動，越來越多人開始關注航空業員工工作相關問題。對航空公司而言，員工屬於相當重要的一環，會直接影響到組織的營運與績效。反生產工作行為會對企業利益產生損害。因此本研究主要目的在探討：一、負面情感、工作負荷、不當督導、侵略性言語及情緒勒索對航空業人員情緒耗竭及組織氛圍的影響關係；二、情緒耗竭及組織氛圍對航空業員工反生產工作行為的影響。本研究以航空業員工作為研究對象，研究共回收173份網路有效問卷，經實證研究分析後，結果顯示負面情感、工作負荷、不當督導、侵略性言語對情緒耗竭有正向顯著影響；情緒勒索對情緒耗竭則無顯著影響；不當督導、情緒勒索對組織氛圍有負向顯著影響；侵略性言語對組織氛圍無顯著影響；情緒耗竭對組織氛圍無顯著影響，對反生產工作行為則有正向顯著影響；組織氛圍對反生產有負向顯著影響。最後，本研究根據上述研究結論，期望提供航空公司實務建議，以降低航空業員工反生產工作行為。此外，亦提供未來研究建議，供未來學術上相關研究參考。

關鍵字

負面情感；工作負荷；不當督導；侵略性言語；情緒勒索；情緒耗竭；組織氛圍；反生產工作行為

並列摘要

In recent years, people have paid more attention to their equity. And there have been many strikes in the aviation industry, and more and more people have begun to pay attention to issues related to the work of aviation employees. For airlines, employees play a very important part, which will directly affect the organization's operations and performance. Counterproductive work behavior will harm the interests of the enterprise. Therefore, the main purpose of this research is to explore the following two points. First, to explore the relationship between negative affectivity, workload, abusive supervision, verbal aggressiveness and emotional blackmail on the emotional exhaustion and organizational climate of aviation industry employees. Second, the impact of emotional exhaustion and organizational climate on the counterproductive work behavior of aviation industry employees. In this study, the aviation industry employees will take as the research object. A total of 173 effective questionnaires were collected online. After the software analysis, the results show that negative affectivity, workload, and abusive supervision have a positive and significant impact on emotional exhaustion. Emotional blackmail has no significant effect on emotional exhaustion. Abusive supervision and emotional blackmail have a negative impact on the organizational climate. Emotional exhaustion has no significant effect on organizational climate. Emotional exhaustion and organizational climate have a significant impact on counterproductive work behavior. Finally, based on the above research conclusions, this research hopes to provide airlines with practical suggestions to reduce the counterproductive work behavior of the aviation industry employees. In addition, it also provides future research suggestions for future academic related research references.

並列關鍵字

Negative Affectivity ； Workload ； Abusive Supervision ； Verbal Aggressiveness ； Emotional Blackmail ； Emotional Exhaustion ； Organizational Climate ； Counterproductive Work Behavior