行政機關國會聯絡業務電子化系統實施成效之研究

Research of the administration congressional electronic system benefits in the congressional communication administrative mechanism

簡韋琪(Wei-Chi Chien)

指導教授 ： 陳嫈郁

國立暨南國際大學/人文學院/公共行政與政策學系/碩士(2014年)

摘要

本研究係針對行政機關在國會聯絡行政機制，運用資訊科技建置電子化系統實施情況，是否可提升行政效率、降低成本、促進行政與立法之間互動關係加以分析探討，以了解「國會業務電子化系統」在行政機關之國會聯絡機制之助益，俾做為日後行政機關國會聯絡行政機制運用之參考。本研究採質性研究，透過「文獻探討」、「深度訪談」，從電子化政府作為借鏡，並以新公共管理之顧客導向了解「顧客」滿意度，以呈現電子化系統在國會機制之價值及如何落實在國會聯絡業務，並據以分析「國會業務電子化系統」實施之現況與面對的困境和挑戰。研究結果發現『國會業務電子化系統』能正面且實際改善國會聯絡行政機制成效，因為國會電子化系統能加速分析出正確度高的資料，以利加速與立法機關的互動及信任關係，降低與立法機關之間的誤解。因此「國會業務電子化系統」不僅能直接地加強國會聯絡人在與國會服務品質；更可間接地提升國會成員之滿意度。但值得注意得是，「國會業務電子化系統」卻因為行政機關之行政程序過於複雜，而減低整體系統之回應速度，以致無法提供國會委員完整性之資料。

關鍵字

國會業務電子化系統 ； 國會聯絡成效 ； 國會成員顧客滿意度

並列摘要

This research attempts to analyze the possibility that government administrations is able to increase the administrative efficiency, decrease cost and enhance the interactive relationships government administrations and congress by means of the administration congressional electronic system established by information technology, in the congressional communication administrative mechanism for realizing the benefits of the administration congressional electronic system in the congressional communication administration mechanism in order to be the references of the congression communication administration mechanism operations. Further, this research is a qualitative research to understand the congressional satisfaction of new government administrative management in order to present the value of the congression administration electronic system in congressional mechanism and how to utilize this system in the professional works of the congressional communication in order to analyze the current circumstance, dilemma and challenges. The results discover that the system is positively able to improve the efficiency of the congressional communication administrative mechanism because this system can speed up the analyses of the more correct information that strengthen the interactive and trust interplays and reduce the misunderstanding between government administrations and congress. Hence, “the administration congressional electronic system” not only directly reinforces the service quality of the congressional communicators of government administrations but also indirectly promote the satisfaction of each congressional member. However, it is important that the complex administrative processes of the government administrations can result in the decrement of response speed of this system in order not to provide the comprehensively complete information.

並列關鍵字

administration congressional electronic system ； congressional communication administrative mechanism ； congressman’s satisfaction

參考文獻

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