影響越南學生對於就讀台灣地區大學滿意度因素之研究

Factors Influencing Vietnamese Students Satisfaction toward Universities in Taiwan

武氏芳絨(Thi Phuong Nhung, Vu)

指導教授 ： 賴弘基

國立暨南國際大學/教育學院/諮商心理與人力資源發展學系 終身學習與人力資源發展碩士班/碩士(2016年)

摘要

本研究的目的是探討越南學生對就讀台灣地區大學的滿意度，以及了解對其滿意度的影響因素。這項研究發現，越南學生的背景因素和其對對台灣的大學學校的滿意度的影響因素之間的有統計上的差異。此外，本研究也探討學生的準備以及六個有影響滿意因素和總體滿意度之間的關係。最後，本研究分析影響越南學生對台灣地區大學的滿意度的預測因素。
本研究採用網路問卷，調查311位在台灣的大學就讀的越南學生，回答以下四個研究問題。本研究採用Chien(2011)所設計的調查問卷, 內容包括學生的準備度和六個影響滿意度的因素：教育、社會和文化支持、基礎設施和行政支持、經濟上的考慮，安全以及形象和威信，影響到越南學生對台灣的教育機構的整體滿意度。
本研究主要的結論如下：
1. 越南學生對台灣教育機構高度滿意。
2. 在安全方面滿意度，就讀在私立大學的比在國立大學的越南學生表現較高。
3. 在台灣學習越久的越南學生會對台灣教育機構形象和威信較高。
4. 來台前有作學習準備的學生會對教育、社會與文化、機構形象和威信、有提昇滿意度。
5. 學生的準備和所有六個影響因素表現出與整體學生滿意度顯著關係，但只有四個自變項是整體學生滿意度的重要預測構面。這四個變量是基礎設施及行政支持，機構形象和威信，教育和安全，解釋力為52%。

關鍵字

越南學生 ； 學生的滿意度 ； 國際學生的滿意度

並列摘要

The purpose of this study was to investigate Vietnamese student’s satisfaction level toward Taiwan Universities, and explore the influential factors influencing their satisfaction level. This study determined the difference between the demographic factors and satisfaction influential factors of Vietnamese students toward Taiwan Universities. In addition, this study explored the relationships between student’s preparation and six influential satisfaction factors and the overall satisfaction. Finally, this study analyzed the influence factors influencing the Vietnamese students’ satisfaction toward Taiwan Universities.
This study used an online questionnaire to survey 311 Vietnamese students studying in Taiwan. The survey instrument used in this study was modified from Chien (2011) which comprised of students’ preparation and six influential satisfaction factors: education, social and cultural support, infrastructure and administrative support, economic considerations, safety, and image and prestige of institutions and these factors were assumed influencing overall satisfaction of Vietnamese student toward Taiwan education institutions.
Major conclusions of the study are as follows:
1. Generally, Vietnamese students perceive a high degree of satisfaction toward Taiwan education institutions.
2. Vietnamese students studying private Universities given a higher degree of satisfaction toward the safety aspect than those who studying in public universities in Taiwan.
3. The longer time that Vietnamese students had studied in Taiwan, the more they are satisfied with the education and image and prestige of the institution.
4. The students who felt they were better prepared before coming to Taiwan showed the higher satisfaction with Education, Social and Culture Surport, and Image and Prestige of Institution of Taiwan’s Universities.
5. The student’s preparation and all six influencing factors exhibited significant relationships with overall student satisfaction but only four independent variables were significant predictors of the overall student satisfaction, the four variables are infrastructure and administrative support, image and prestige of institution, education and safety which explains 52% of the total variance.

並列關鍵字

Vietnamese students ； students’ satisfaction ； international students’ satisfaction

參考文獻

References

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