企業實習課程對大學觀光餐旅學生職涯期許與就業意願影響之研究─採用混合研究法的觀點

本研究的目的為探究實習經驗是否真的有幫助學生更嚮往觀光產業，實習經驗結果是否影響學生就業意願，以及實習經驗是否讓學生的職涯期許和態度有做改變。本研究探討的構面分別為實習前的準備度、實習過程的主管支持及學生的恢復力，以及實習成功認知與就業意願，再探究學生對職涯期許與觀光業的態度在實習前後是否出現差異性，以助於瞭解企業實習課程對大學觀光餐旅學生職涯期許與就業意願影響因素。本研究採用混合研究法，採用主輔設計的量化為主、質性為輔，在實習前後總共分別蒐集112及107份問卷，結果發現實習準備度與實習成功認知之間有正向關係，主管支持、學生的恢復力與實習成功認知之間有正向關係，以及實習成功認知與就業意願之間有正向關係。學生實習前後對職涯期許有明顯差異的題項分別為「我希望能夠樂在工作之中」、「我希望公司給我合理的薪水」、「我希望能兼顧工作和家庭生活的平衡」及「我希望能得到主管的支持」。對觀光業的態度則實習前後並沒有顯著差異。為深入分析量化研究結果背後的原因，本研究再邀請10位已完成實習之學生進行半結構式深度訪談以探究影響學生職涯期許與未來就業意願之可能原因。最後整合結論提供實習前後的課程設計供學校參考，並給予產業及學生相關建議。

關鍵字

企業實習；準備度；主管支持；恢復力；實習成功認知；就業意願；混合研究法

並列摘要

The purpose of this study is to investigate the causal relationship of the students in the internship program. The practice's perceived impact on students' intention to pursue the tourism and hospitality career after graduation. In order to understand the influence of internship program on tourism and hospitality students' career expectation and employment intention, this study was used mixed-method, quantitative research was the main method and qualitative method was also adopted to further confirm the results, a total of 107 and 112 questionnaires were collected, and the results showed that the pre-internship readiness had a positive relationship with overall internship success. Supervisor’s support and student’s resilience had a positive relationship with overall internship success. Internship perceived success also had a positive relationship to the employment intention. Also, in order to support the results of quantitative analysis, 10 internship students were invited to participate in the interview through the semi-structured to investigate the factors affecting students. Based on the results of the analysis, some management implications were emerging which would be useful for improving the effects of internship program and give advice to schools, industry and students.

並列關鍵字

Internship ； Readiness ； Supervisor’s support ； Resilience ； Perceived success ； Employment intention ； Mixed-methods Research

參考文獻

Amabile, T. M. (1997). Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do. California Management Review, 40(1), 39-58.

一、中文部分