醫療機構服務人員每日面對沉重的工作負荷,承受莫大的工作壓力,不但造成員工職場疲勞,更會影響員工之身心健康。故本研究以醫療機構服務人員為研究對象,探討醫療機構服務人員之工作壓力源、職場疲勞與健康相關生活品質並探討彼此間的相關性。期望本研究能藉此提供醫療機構管理者進行改善員工職場壓力、壓力管理、健康促進之應用參考,其有助建立建康職場。研究結果發現: 1.個人疲勞比工作壓力源及其他型態的職場疲勞更顯著影響醫療機構服務人員的生理健康。 2.專任人員的生理健康較非專任人員佳。 3.個人疲勞、對服務對象的疲勞及教育程度為影響心理健康的顯著因子。 4.教育程度為大學以上的人員較專科以下人員心理健康不佳。
Hospital employees face heavy workload and withstand job stressors, both of which cause workers’ burnout and affect employee health. This study aims to investigate the relationship among job stressors, workers’ burnout, and health-related quality of life. Hospital managers are encouraged to take the results of this study into reference, improving employee’s job stressors, stress management, and health promotion, ultimately building health in the workplace. Research results have shown: 1. Personal burnout significantly affects hospital employees’ physical health more than work stressors and other workers’ burnout. 2. Physical health of full-time staff is better compared to that of part-time staff. 3. Personal burnout, client-related burnout, and education level are significant factors affecting mental health. 4. University academic staff’s mental health is worse than that of a following specialist’s.