百貨公司樓面管理人員離職意願及其相關因素之研究

A Study on the turnover intention and the related factors of section managers in department store

謝宜峰(Hsieh Yi-Fong)

指導教授 ： 李隆盛

國立臺灣師範大學/科技學院/工業科技教育學系/碩士(1999年)

摘要

百貨公司普遍面臨人員離職率偏高的現象，尤以樓管人員為然，因此造成公司經營上的損失，故實有必要對影響樓管人員離職意願之因素加以探討。故本研究的主要目的為：﹙1﹚了解影響百貨公司樓管人員離職意願之相關因素為何。﹙2﹚了解各變項中，何者對離職意願較具預測力。﹙3﹚尋求預測樓管人員離職意願之最佳方程式。研究以台北縣市內百貨公司為對象，採取集群抽樣的方式，共得有效問卷104份，並利用次數分析、平均數差異檢定、單因子變異數分析、相關分析、迴歸分析等統計方法進行資料分析。主要結論如下：﹙1﹚不同教育程度、年資在離職意願上有顯著差異。﹙2﹚工作壓力與離職意願呈現顯著正相關；工作性質、升遷、薪資、同事、工作與人際取向領導與離職意願呈現顯著負相關。﹙3﹚工作滿足、組織承諾與離職意願呈現顯著負相關。﹙4﹚外在工作機會與離職意願無顯著相關。﹙5﹚預測離職之最佳變項為工作滿足、組織承諾、工作壓力、年資、工作性質。

關鍵字

百貨公司 ； 樓面管理人員 ； 離職意願

並列摘要

Department stores face a common problem about the high turnover of employees, especially section managers. This phenomenon costs corporations and it’s necessary to find out what are the factors influenced the section managers’ turnover intention. The purpose of this study is:﹙1﹚Understand the turnover intention and related factors of section managers in department store.﹙2﹚Understand the predictors of turnover intention.﹙3﹚Find the best way to predict section managers’ turnover intention. The population of this study select from department stores in Taipei. This study use “cluster sampling” as used approaches. The statistical methods used in the research were frequency analysis, t-test analysis, one –way ANOVA, correlation analysis and regression analysis. The result are the follows: ﹙1﹚Education, seniority has significant influence on turnover intention. ﹙2﹚There are positive significant correlation between job stress and turnover intention; job characteristics, promotion opportunity, pay, co-workers, leadership style have negative significant relationship with turnover intention. ﹙3﹚There are negative significant correlation between job satisfaction and turnover intention; there are negative significant correlation between organizational commitment and turnover intention. ﹙4﹚There are no significant correlation between alternative opportunity and turnover intention. ﹙5﹚The best predictors of turnover intention are job satisfaction, organizational commitment, job stress, seniority and job characteristics.

並列關鍵字

department store ； section manager ； turnover intention

參考文獻

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