口譯志工動機之功能分析研究：以慈濟基金會為例

A Functional Analysis of the Motivation of Volunteer Interpreters: A Case Study of the Tzu Chi Foundation

蔡力薇(Tsai Li-Wei)

指導教授 ： 陳子瑋

國立臺灣師範大學/文學院/翻譯研究所/碩士(2016年)

https://doi.org/10.6345/NTNU202204323

摘要

志工人手的需求從未間斷，非政府和非營利組織尤需人力挹注。研究顯示，了解動機有利於志工的招募、管理和繼續服務的意願。本研究針對特定志工族群，即口譯志工，來探討志工動機。對於業務拓展至海外的組織來說，口譯志工所提供的服務可說是越來越重要。本研究以慈濟基金會為例，從功能性的角度分析志工動機，並探討人口特性和志工背景是否會影響特定動機的重要性。以功能性角度來看，同樣是在做志工，背後的動機截然不同。對志工來說，志工服務包含幾項功能，如價值、知識、社交、自我發展、生涯和自我保護。本研究以含有三十二項動機的志工功能量表測量口譯志工動機，得到下列結果。口譯志工認為， 價值、知識和自我發展這三項功能有較高的重要性。此外，人口特性也會直接影響不同動機的相對重要性。以生涯功能的重要性來說，受證口譯志工和身兼專業口譯員的口譯志工，看法就大相逕庭。非營利組織可參考本研究成果的實用建議，用以有效提昇志工招募與管理的策略。

關鍵字

口譯志工 ； 志工動機 ； 志工功能量表

並列摘要

Demands for volunteers have always existed, especially for non-government and non-profit organizations. Research has shown that understanding motivation is pertinent to the recruitment, management and retention of volunteers. This study focuses on the motivation of a special type of volunteer— volunteer interpreters— whose service is becoming increasingly valuable to organizations that branch out to different parts of the world. Using the Tzu Chi Foundation as a case study, this research project aims to investigate the effect of demographic characteristics and volunteer background on the relevance of certain motivations. A functional approach is adopted to analyze volunteer motivations. From a functional perspective, people volunteer in the service of different underlying functions that includes Values, Understanding, Social, Enhancement, Career and Protective. A 32-item modified Volunteer Functions Inventory is used to measure the motivation of volunteer interpreters. Findings indicate that volunteer interpreters place relatively more importance on the functions of Values, Understanding and Enhancement, and that demographic variables directly influence an individual’s perception of the relative importance of motivations. In particular, volunteer interpreters who are certified by Tzu Chi and volunteer interpreters who are professional interpreters view the Career function in very different lights. The results of this research offer practical suggestions to NGOs in increasing the effectiveness of their recruitment and management strategies.

並列關鍵字

volunteer interpreters ； volunteer motivation ； VFI

參考文獻

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