差序式領導、領導部屬交換關係與組織公民行為之關係-以知覺自己人程度為調節效果

The Relationship between Differential Leadership, Leader-Member Exchange and Organizational Citizenship Behavior: The Moderating Effect of Perceived Insider Status

丁肇葶(Ting Chao-Ting)

指導教授 ： 陳怡靜

國立臺灣師範大學/科技與工程學院/科技應用與人力資源發展學系/碩士(2020年)

https://doi.org/10.6345/NTNU202001662

摘要

本研究旨在探討差序式領導與組織公民行為之歷程，領導部屬交換關係之中介效果以及知覺自己人程度之調節效果。使用問卷調查法採便利抽樣，將主管-員工配對，並採一對一的配對方式，有效問卷回收總計113對。研究結果顯示，照顧溝通以及獎勵提拔與領導部屬交換關係有具以有正向關係；領導部屬交換關係與組織公民行為具有正向關係；領導部屬交換關係在照顧溝通以及獎勵提拔與組織公民行為具有中介效果；知覺自己人程度在照顧溝通以及獎勵提拔與領導部屬交換關係具有強化之調節效果。最後針對上述結果進行討論，並提供學術及實務參考依據。

關鍵字

差序式領導 ； 領導者與部屬交換關係 ； 組織公民行為 ； 知覺自己人程度

並列摘要

The purpose of this study is to examine the effect of differential leadership on organizational citizenship behavior, the mediating role of leader-member exchange and the moderating role of perceived insider status. The one to one questionnaire survey was conducted in this study, and one hundred thirteen pairs of effective samples were received. The results indicate that caring communication, giving promotion with reward are positively associated with the leader-member exchange, and leader-member exchange is positively associated with organizational citizenship behavior and leader-member exchange mediate the relationship between caring communication, giving promotion with reward and organizational citizenship behavior. Then, leader-member exchange moderates the relationship between caring communication, giving promotion with reward and leader-member exchange. The final conclusion from this research formed the basis for academic and practical references.

並列關鍵字

Differential Leadership ； Leader-Member Exchange ； Organizational Citizenship ； Behavior Perceived Insider Status

參考文獻

鄭伯壎（1995a）。差序格局與華人組織行為。本土心理學研究，3，142-219。

樊景立、鄭伯壎（2000）。華人組織的家長式領導：一項文化觀點的分析。本土心理學研究，13，126-180。

Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.

一、中文部分

杜佩蘭、曾榮豐、黃英忠、施瑞峰（2009）。領導行爲、組織學習與組織認同關係之研究。管理實務與理論研究，3（1），45-67。