大學生志工參與育幼院攜手輔育方案評估研究

本研究旨在對於「大學生志工參與育幼院攜手輔育方案」進行全面性的評估。研究者以CIPP評估模式針對此方案的背景、輸入、過程與成果四方面進行全面性的考核評估；使用的研究方法包括：焦點團體訪談、深度訪談以及文獻分析法。經研究發現，院童在心理陪伴上主要的需求為：（1）傾聽的對象；（2）安全感；（3）信任的關係；（4）生活適應議題的討論與處理；以及（5）穩定專注的關心與陪伴。院方對於服務之期待為：（1）陪伴院童的角色；（2）正向楷模；（3）協助瞭解與評估院童；以及（4）協助關懷平時較易被忽略的院童。而經由過程與成果評估之研究結果發現，大學生志工以傾聽同理、關心、瞭解、讚美、平靜溫和的回應等方式，帶給院童放鬆、開心、對晤談感到期待並捨不得結束的感受，且建立起具療癒性且穩定的陪伴關係。綜上所述，此方案符合且滿足院童的需求。而方案紓解了院內人力上的不足、協助社工更瞭解院童的生活情況與評估需要、也成功扮演的正向楷模的角色，代替院內照顧者引導小攜手正向處理問題。本方案實施的困境包括：（1）系統合作上資訊流通與保密間的平衡；（2）聯繫程序複雜；（3）行政、經費與合作的不穩定；（4）配對時資訊不足影響適配度；（5）大學生課業、社團、服務生活安排之影響；以及（6）育幼院設備或其他人員之影響及限制。整體而言，受訪者對於此方案給予相當正面的評價，肯定此方案對院童、院方的幫助，也增進大攜手經驗之累積。一致期待本方案能繼續執行，以及希望能繼續合作。並給予具體建議：（1）方案計畫須有完整運作制度；（2）維持系統合作間溝通管道的暢通；（3）針對服務特殊族群，增開相關課程；（4）育幼院院方協助營造安全、信任的晤談空間；以及（5）大學生志工在進行晤談的過程中，關懷、陪伴應優先於問題之解決或改變。

關鍵字

大學生志工；育幼院；攜手輔育計畫；院童；方案評估

並列摘要

The purpose of this research is mainly an evaluation program for college student volunteers participating Hand-in-Hand Guidance Project for children's home. Using CIPP evaluation mode to analysis in four categories which includes, Context, Input, Process and the Product. On the other hand, the way of research covers: Focusing Group Interview, Semistructure Interview and Document Analysis Method. After the research, primary needs of mental company of children in children’s home include: (1) Having someone to listen to then. (2) Security. (3) Trust relationship. (4) Discussing and deal with adaption problem. (5) Caring and company with a steady relationship. The expectations of children’s home include: (1) The role of company with children. (2) Positive model. (3) Helping to understand and evaluate children’s situation. (4) Caring ignored children. On the other side, the findings of Process and Product evaluation in CIPP evaluation mode show that college student volunteers use listening, empathy, caring, understanding, compliment, and mild response as the ways, to bring children relax, happiness, looking forward to meeting and not to closing the relationship, and building healing and steady helping relationship. In summary, this project fulfills children’s needs, and relieves the pressure of the manpower of a children’s home, helping socialworkers to understand children’s life situations and needs, and acting positive role and guide children to deal with problems in positive ways. However, we are facing several challenges, such as: (1) The balance between information flow and confidentiality principle. (2) The complex of information tract. (3) Unstable administration, fund and cooperation of children’s home. (4) Lack of information to pair. (5) Influences by college student volunteers’ planning on time, schoolwork and participate in associations. (6) The Influences by equipment and other workers in children’ home. Generally speaking, positive evaluations were given by study participants to the help to children and children’s home, and to enhance volunteer’s professional experience. Largely due to the great effort, it is strongly recommended that this project should be continualy processed. Finally, the researcher concludes suggestions provided by study participants, which include: (1) The program’s operation system should be more integrated. (2) To keep the communication smooth on system collaboration. (3) To increase courses about helping handicapped children. (4) To build security and trust workspace in children’ home. (5) Volunteers’s caring and company with the children is more important than problem solving or possible change.