醫療院所表演藝術環境經營 ─以台大兒童醫院為例

Performing Arts Environmental Management in Hospitals ─ A Case Study of National Taiwan University Children’s Hospital

徐凱盈(Shyu Kae-Yng)

指導教授 ： 夏學理

國立臺灣師範大學/音樂學院/表演藝術研究所/碩士(2015年)

https://doi.org/10.6345/NTNU202205260

摘要

根據表演藝術具療癒、舒壓、改善等待時間知覺等特性，假設醫療院所經營表演藝術環境：一、能改善病患滿意度，特別是長期獲平均最低分的「等待時間」此一評分項目，同時能減輕醫療人員之工作壓力；二、能使病患與家屬享有舒適的服務並獲得附加價值；三、對於表演藝術者本身，在服務社會的同時，累積個人經驗、增加靈感來源，更可以開發觀眾源。本論文採質性研究，以台大兒童醫院作為研究個案，進行資料分析、自然觀察並深度訪談研究個案之相關醫療人員、病患與家屬以及表演藝術工作者，共16位受訪者。根據研究結果：一、策劃之活動未來宜增加表演藝術的演出場次、互動趣味度及題材多元性等；二、病患滿意度易受等待時間與醫療工作人員態度兩大因素之影響；三、民眾與醫療工作人員對於醫院表演藝術環境經營有所需求與期待；四、注意病患情緒與病人安全下可於門診候診區經營表演藝術環境，適合小型街頭式的表演；五、臺灣尚未健全的表演藝術市場，影響了表演藝術工作者與醫院之間的合作。針對研究發現的問題，分別給予醫療院所、政府、企業與表演藝術工作者適當的建議，期許臺灣未來有越來越多學者對於表演藝術環境經營的重視。

關鍵字

表演藝術 ； 醫療院所 ； 環境經營管理 ； 等待時間知覺

並列摘要

According to the features of performing arts such as healing, stress relieving, improving perceived waiting time, this study assumes that performing arts environment managed by hospitals: 1. might ameliorate patient satisfaction, especially the score category of “wait times”, and healthcare workers might feel less stressful simultaneously; 2. would make patients and their families not only enjoy comfortable services but get added value; 3. would benefit performers themselves, such as accumulating personal experiences, drawing inspirations, and even developing audiences by serving society. In this research, taking National Taiwan University Children’s Hospital as a case study, employing qualitative research to conduct documentary analysis, naturalistic observation, and in-depth interview with 16 people including relevant staff, patients and their families as well as performing artists. Based on findings: 1. future event planning should increase frequency of performances, interesting interactions, pluralism of themes, etc. 2. wait times and staff’s attitude are key factors of patient satisfaction; 3. public and staffs in hospitals have demands and expectations for performing arts environmental management; 4. under the premise of noticing patients’ mood and patient safety, performances could be arranged in outpatient waiting area, and small-scale busking project is suitable in this case; 5. The immaturity of performing arts market in Taiwan influences the cooperation between health care organizations and performing artists. For the problems discovered, I present applicable recommendations for health care organizations, government, enterprises, and performing artists at the end of this study, expecting that more and more scholars would care about performing art environmental management in hospitals in Taiwan.

並列關鍵字

Performing Arts ； Hospital ； Environmental Management ； Perceived Waiting Time

參考文獻

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