其實我懂妳的心
男性社會工作者提供東南亞女性新住民家庭服務經驗初探

摘要本研究透過六位服務滿一年以上之曾經或現職於新住民家庭服務中心或相關據點之男性社會工作者為研究對象，以深度訪談法進行資料之蒐集，旨在研究男性社會工作者實際接觸東南亞女性新住民之服務歷程及其所面臨的性別與多元文化之衝擊，冀盼理解當面對不同性別、不同文化脈絡之服務個案時，社會工作者運用專業知能因應之方式，以及與如何運用自身優勢及資源使服務順遂之過程。研究指出男性社會工作者在初入新住民社會工作領域時，仍會受到刻板印象之影響，而對新住民產生偏見，伴隨服務接觸後，遂能開始理解新住民之需求，而提供適切的處遇服務。然而卻在服務進行中面對質疑聲音時，產生自我的矛盾，最終看見當展現專業後，便不會在意性別的差異，甚至男性社會工作者亦可運用其性別優勢，與新住民的丈夫互動並同理其處境，讓新住民家中成員亦能夠接受服務。其次便是培養多元文化的敏感度，除了自身需敏感察覺文化差異造成的誤會，更需要陪伴新住民及其家人理解多元文化的差異性，促使跨國婚姻能更加和樂。最後便是覺察男性社會工作者在服務瓶頸時所運用的督導資源及繼續教育訓練，皆能夠持續精進專業，使服務圓滿。

關鍵字

性別；多元文化；新住民；男性社會工作者

並列摘要

This research uses six male social workers who have served or are currently employed in the New Resident Family Service Center or related bases for more than one year as the research objects. The data is collected through in-depth interviews. The service process of new female residents comes from Southeast Asia and the impact of gender and multiculturalism they face. I hope to understand the ways and how social workers use professional knowledge to respond when facing service cases of different genders and different cultural contexts. Our own advantages and resources make the process of service smooth. This study have pointed out that when male social workers first enter the field of social work for new residents, they will still be affected by stereotypes and have prejudice against new residents. After contact with services, they can begin to understand the needs of new residents and provide appropriate treatments. In case of service. However, when facing doubts during the service, self-conflict arises. Finally, after showing his profession, he will not care about gender differences. Even male social workers can use their gender advantages to interact and interact with new residents’husband. In the same way, the members of the new residents' households can also receive services. The second is to cultivate multicultural sensitivity. In addition to being sensitive to misunderstandings caused by cultural differences, we also need to accompany new residents and their families to understand the differences in multiculturalism, so that transnational marriages can be more peaceful. Finally, the supervisory resources and continuing education training used by male social workers when they are aware of service bottlenecks can continue to improve their profession and make the service complete.