組織負面事件的責任歸因對員工道德情緒之影響─探討組織形象與性別的干擾作用

The impact of the responsibility attribution of the organization’s negative event on the employees’ moral emotions - the moderate role of the image of organization and gender

劉鎮瑋(Chen-Wei Liu)

指導教授 ： 洪麗花

健行科技大學/管理學院/經營管理研究所/碩士(2012年)

摘要

本研究在探討組織發生負面事件後，事件的責任歸因與員工道德情緒(羞恥感、罪惡感)之關聯性，並分析組織形象與員工性別對於責任歸因與道德情緒關係之干擾作用，最後則檢視員工道德情緒與後續反應的關係。本研究在虛擬個案情境中，以文字操弄發生負面事件的組織形象與責任歸因，便利抽樣進修部大學生為實證對象。分析回收的256份有效樣本資料，獲得以下發現：首先，組織發生內部歸因負面事件的員工道德情緒，高於外部歸因負面事件。其次，形象高的組織發生負面事件，其內部歸因與員工道德情緒的正向關聯性高於形象低組織；男性員工對組織負面事件內部歸因與道德情緒的正向關聯性高於女性。最後，員工對組織負面事件的羞恥感愈高則離職傾向愈高且組織公民行為愈少；員工對組織負面事件的罪惡感愈高則組織公民行為愈多且離職傾向愈低。本文針對以上發現討論其管理意涵。

關鍵字

羞恥感 ； 罪惡感 ； 責任歸因 ； 離職傾向 ； 組織公民行為

並列摘要

This study explored the relationship between the responsibility attribution and the moral emotions (shame, guilt) that employees reacted to the negative event of the company, as well as the moderate role of the image of organization and gender. Based on the virtual cases, we used scenarios to manipulate the image of organization and responsibility attribution. We used the “division of continuing education students” of Ching Yun University as our experiment target. Based on the analysis of 256 effective returned samples, the findings are as following: First of all, employees with internal attribution tend to be higher moral emotions than employees with external attribution in the organization. Secondly, in terms of the image of organization, the relationship between internal attribution and employees’ moral emotions the organization with high image is stronger than organization with low image. And in terms of gender, male employees tend to be stronger than female employees. Finally, the more shameful employees feel, the higher intention tends to quit job and the less organizational citizenship behavior. However, the guiltier employees feel, the less intention tends to quit job and the more organizational citizenship behavior. We also discuss the implication of management.

並列關鍵字

shame ； guilt ； responsibilities attribution ； turnover intention ； organizational citizenship behavior

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