企業導入TTQS個案研究－以某中小企業為例

企業面對經營環境改變與全球化競爭趨勢，行政院勞動部結合國內學者專家制定符合我國企業需求人才培育系統－台灣訓練品質系統(Taiwan Training Quality System, TTQS)，作為企業人才培訓評量標準冀以本系統能夠有效提升企業人力資源。優質人力資源基礎是企業永續發展根基中小企業為國家經濟發展基石，導入TTQS可以落實中小企業輔導、協助產業升級。目前有關TTQS論文研究重點以成功關鍵分析，多以採用問卷調查法為其研究基礎，咸少以個案研究本議題。本研究就組織策略、組織文化、TTQS、策略性人力資源等四個構面，採社會科學質性研究深度訪談，探討目前台灣中小企業導入TTQS的問題核心。研究發現：管理階層政策明確對於組織內部具有關鍵影響力；專責單位之溝通、協調、整合與統合機制，能達成組織目標；導入TTQS制度可以建構組織新文化與新精神；TTQS系統導入對於組織內部學習發展與知識分享具有正面效果；TTQS系統之持續改善可以建構一套完整且又符合國際化訓練品質標準。中小企業可依循本研究針對產業特性及其屬性依據現有體制、標準化作業流程妥適完善導入TTQS制度與系統，俾有效提升訓練品質達到策略性人力資源目標。

關鍵字

組織策略；組織文化； TTQS ；策略性人力資源；個案研究

並列摘要

Companies face competitive business environment changes and the trend of globalization, the Executive Yuan Department of Labor with domestic scholars and experts to develop in line with our business needs personnel training system, the Taiwan Training Quality System (TTQS), as a corporate training assessment. In this system can effectively enhance the corporate human resources. Quality human resource base is the foundation of sustainable development of enterprises SME foundation stone for the country's economic development, the implementation of TTQS for SMEs can have a guide to upgrade their management level. Current research only focused related TTQS issues by questionnaire survey. In this study, four dimensions of organizational strategy, organizational culture, strategic human resources, such as mining social science qualitative research in-depth interviews to explore current issues in Taiwan SME import TTQS core. The study found： a clear policy for the management within the organization has a key influence； dedicated units of communication, coordination, integration and integration mechanisms to reach organizational goals； import TTQS system could reshape the organizational culture of homogeneity and consistency； TTQS system of import For learning and development within the organization and knowledge sharing has a positive effect； continuous improvement TTQS system can construct a complete set of training and because compliance with international quality standards. SMEs can follow this study to improve import TTQS system, to serve effectively improve the quality of training of human resources to achieve strategic objectives.